{"id":2443491,"url":"https://alion.io/job/aambience-services-it-help-desk-technician","title":"IT Help Desk Technician","company":{"id":4390681,"name":"Aambience Services","domain":"aambience.gr","url":"https://alion.io/company/aambience-services","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Agios Ioannis Rentis, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Windows","optional":false},{"name":"ISO 27001","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-24T01:03:28Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"About Aambience Services\nAambience Services is an innovative company, providing workflow automation solutions and information technology services. What makes us different is our strong desire to challenge the status quo, inspire and create ground-breaking solutions. We build relationships of trust with our clients, on solid foundations of quality and know-how, while creating great experiences, through great customer service.\nOur team consists of experienced professionals with a passion for their work. They are the cornerstone of our company’s dynamic culture and stand as strong and reliable partners towards our customers’ concerns and needs. This is why we have built a diverse environment that maximizes employee engagement and performance, based on our key value to invest in and develop our people and teams.\nThe Role\nWe are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. He or She must also be customer-oriented and patient to deal with all company users.\nWork Location\nPlease note that the position will be based at the offices of our client, a leading law firm, located in the Agios Ioannis Rentis area, Attica.\nResponsibilities\nParticipates in the first level support team through the Helpdesk, ticketing system or telephone or via email and ensures timely and effective resolution\nPerforms troubleshooting to diagnose and resolve problems (remote and on premise)\nProvide customer/user assistance\nCheck computer hardware to ensure functionality\nInstall and configure appropriate software and functions according to specifications\nProvide orientation and guidance to users on how to operate software and computer equipment\nOrganize and schedule upgrades and maintenance\nIdentify computer or network equipment shortcomings \nDirect unresolved issues to the next level of support personnel\nIdentify and suggest possible improvements on procedures\nRequirements\nDegree in information technology or relevant field\nHands-on experience with Microsoft technologies: Windows 11, Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD) , and Exchange / Exchange Online\nProven experience as a help desk technician or other customer support role\nA strong working knowledge of computer systems (hardware, software and network technologies)\nAbility to diagnose and resolve basic technical issues\nCustomer-oriented and cool-tempered\nExcellent communication skills\nNice to Have\nExperience in call center operations and related technologies, such as Dialer systems, SIP telephony, and CRM platforms\nExperience working in highly regulated environments and familiarity with relevant standards and frameworks, such as ISO 27001\nExperience in IT Service Management (ITSM) and the management of IT services\nBenefits\n Competitive remuneration package\n Private medical insurance\n A team who is eager to provide the best possible solutions for our clients\n Formal training and development of your skills\n A place where your professional and personal success is our commitment","description_format":"text","description_chars":3197,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health 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