{"id":3169619,"url":"https://alion.io/job/aardvark-studios-client-services-manager","title":"Client Services Manager","company":{"id":8778,"name":"Aardvark Studios","domain":"aardvarkstudios.com","url":"https://alion.io/company/aardvark-studios","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Conshohocken, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T18:14:24Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T09:01:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Are you ready to join an innovative team that pushes the boundaries of creativity and delivers exceptional results?\nAt Aardvark Studios, we thrive in complex, fast-moving creative environments. Simply calling us a \"Creative Fabrication Company\" or an \"Experiential Marketing Company\" doesn't capture the full scope of what we do. We are a dynamic design, build, and technology studio serving the experiential marketing, mobile tour, and location-based entertainment industries, constantly evolving with every unique program we take on.\nThat evolution requires strong client leadership.\nWhen a client asks how their tour is performing mid-flight, do you already have the answer?\nWhen the Run of Show changes 90 minutes before doors open, what do you do?\nWhen multiple stakeholders are giving direction and clarity is needed, do you hesitate or step in?\nWhen a client asks for \"just one more thing,\" do you know how to protect the relationship and the program at the same time?\nIf that kind of responsibility excites you, this may be the right role.\nAardvark Studios is seeking a Client Services Manager to own everything after the sale. Once a program is won, you become the client's single point of contact at Aardvark and the accountable owner of their success, from kickoff and build through mobile tour operations, recap, and renewal. Our clients include agencies, producers, and brands; you will be their advocate inside our building.\nThis is a highly visible role with real responsibility, meaningful client partnership, and the autonomy to lead. You won't be handed a script. You will be trusted to run the account.\nWhat This Role Really Is\nYou own everything after the sale. Once a program is won, it's yours, kickoff through recap.\nYou are the client's lead at Aardvark, the one person they call, and the one person accountable for their success.\nYou keep clients informed. Proactive, clear, consistent communication means they are never surprised.\nYou hit the numbers. You know every program's KPIs, track them relentlessly, and report against them honestly.\nYou are the operational leader of your programs, aligning creative, fabrication, fleet, logistics, drivers, field staff, and agency stakeholders, including mobile tours on the road.\nYou anticipate issues before they surface. And when plans evolve, because in live programs they often do, you create clarity, protect the team, and guide the solution.\nYou establish structure.\nYou protect scope, budget, and timeline.\nYou build trust with clients and internal teams.\nYou don't just manage tasks. You own client success.\nCore Responsibilities\nFull ownership of assigned clients and programs after the sale, including client success, communication, KPI delivery, execution, and compliance.\nClient Success & Communication\nServe as the primary point of contact for assigned agency, producer, and brand clients from kickoff through recap and renewal\nLead program kickoffs: translate the sold scope into a clear plan, timeline, and success criteria agreed with the client\nLead regular client calls, guide clients through key decisions, and issue timely contact reports, status reports, and timelines, with no surprises\nManage approvals, revisions, and client feedback; handle scope changes through clear change orders\nKnow each client's objectives, calendar, and stakeholders well enough to anticipate needs rather than react to requests\nIdentify renewal and expansion opportunities and bring them to Sales\nAct as the client's advocate internally and Aardvark's advocate with the client\nRepresent Aardvark in meetings with senior leadership at clients, partner agencies, and vendors\nKPIs & Reporting\nSet program KPIs with the client at kickoff, e.g., consumer engagements, impressions, samples, leads, tour days executed, and on-time delivery\nTrack performance in real time and deliver consistent reporting throughout the program\nProvide regular updates to the Client Services Director on program status, staffing, budget, and goal tracking\nSpot programs trending behind goal early, lead the course correction, and proactively recommend program improvements\nDeliver post-program recaps and POVs with results against goals, learnings, and recommendations for the next engagement\nMobile Tour Management\nOwn day-to-day tour operations: routing, scheduling, market and venue bookings, permits, travel, and logistics\nHire, train, and remotely manage tour managers, drivers, and brand ambassadors as needed\nKeep field teams sharp with refresher trainings, role-playing, programming refreshes, and regular team communications\nMaintain DOT, fleet, and safety compliance; coordinate vehicle maintenance with Fleet & Facilities\nCollect event-day reporting from the field and resolve issues on the road, including breakdowns, weather, and venue changes\nCoordinate tour launches, mid-tour refreshes, and wrap with Fabrication and Fleet & Facilities\nProgram Delivery\nTake the handoff from Sales and confirm scope, deliverables, and budget with the client\nLead cross-functional internal teams, including Creative, Fabrication, and Fleet & Facilities, from build through launch\nNavigate real-time challenges on site and on tour with composure and sound judgment\nBudget Management\nManage six-figure program budgets established at the sale with discipline and transparency\nTrack actuals against budget and flag risk early\nPartner with Accounting on billing schedules, invoicing, and final reconciliations\nTeam & Process\nDirect and mentor Client Services Coordinators and freelance support on assigned accounts\nContribute to Client Services standards: kickoff and handoff processes, status reporting, KPI tracking, and recap formats\nOther duties as assigned that support department and program goals\nThe Kind of Leader Who Thrives Here\n5-7+ years of client services, account management, or program management experience, ideally at an experiential, event marketing, or promotional agency\nField experience managing mobile tours, live events, or brand activations\nA track record of owning client relationships and retaining and renewing clients\nExperience setting, tracking, and reporting against program KPIs\nExperience managing six-figure program budgets with an understanding of margin responsibility\nComfortable guiding clients through evolving situations\nAble to influence without formal authority across creative, fabrication, and field teams\nBring calm structure to fast-moving environments\nBalance confidence with emotional intelligence\nEnjoy being trusted to make decisions\nYou take pride in ownership.\nYou value autonomy.\nYou like building strong programs and strong relationships.\nPreferred\nAgency-side experience working with brand clients and agency partners\nFamiliarity with DOT regulations and tour fleet operations\nBachelor's degree preferred\nWillingness to travel to client meetings, builds, and program launches as needed\nHow We'll Measure Success\nClient satisfaction, retention, and renewal\nProgram KPIs delivered against goals\nQuality and timeliness of client communication and reporting\nBudget performance against the sold budget\nOperational excellence, safety, and DOT compliance\nStrong cross-functional alignment\nWhat We Offer\nCompetitive compensation package, commensurate with experience\nPaid time off\nMedical / Dental / Vision benefits\nLife insurance, short & long-term disability options\nRetirement matching after 1 year\nOn-site private-use gym\nDog-friendly workspace\nCheck us out on socialhere and here.\nIf you're looking for a role where you can lead client relationships, solve complex challenges, and see the direct impact of your work on high-profile programs, we'd love to meet you.\nApply now.","description_format":"text","description_chars":7666,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Game Development"],"lifecycle":[{"event":"open","at":"2026-10-23T18:14:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":56,"reasons":["conf:0","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/aardvark-studios-client-services-manager","json_url":"https://alion.io/job/aardvark-studios-client-services-manager.json","meta":{"generated_at":"2026-10-25T11:02:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15818,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8778},"rest":"https://alion.io/mcp/rest/get_company?id=8778"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faardvark-studios-client-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faardvark-studios-client-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faardvark-studios-client-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aardvark-studios-client-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faardvark-studios-client-services-manager"}]}