{"id":1971646,"url":"https://alion.io/job/aarons-customer-accounts-manager-45","title":"Customer Accounts Manager","company":{"id":1842255,"name":"Aaron's","domain":"aarons.com","url":"https://alion.io/company/aarons-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":80,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T04:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T11:45:48Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Customer Accounts Manager\n\nThe salary range for this role is $18.50 to $19.50 per hour/annually.* This position is also eligible for incentive pay based on performance.\nAaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work\nAttainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments\nAssist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy\nSecond up to the General Manager\nBuild authentic customer relationships to support customers in their ownership goals and drive sales\nManage the collections process by counseling customers to gain timely lease/merchandise renewals\nReview and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements\nContact customers who have not renewed merchandise agreements\nMaintain customers contact over the phone and through home visits\nUpdate customers information and maintain accuracy\nManage entire accounts staff to achieve daily, weekly and monthly accounts department goals\nClean and certify merchandise in the cleaning station for all merchandise personally returned\nComplete and maintain weekly vehicle maintenance sheet and route sheets daily\nLoad, secure and protect product in company vehicle\nSafely operate company vehicle\nAssist the Sales Team as needed\nAny other reasonable duties requested by management\nRequirements\nUnited States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. \nMust meet DOT requirements to obtain certification in required states (United States)\nAbility to work schedule of hours varying from 8 am to 9 pm\nAbility to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly\nTwo years of college or two years of previous management experience preferred\nHigh School diploma or equivalent preferred\nExcellent interpersonal and communication skills\nHigh energy with the ability to effectively perform all functions of the store and multitasking effectively\nProper telephone etiquette\nUphold the Aaron’s Brand and protect company assets\nMaintain a professional appearance\nProficient computer skills\nAaron’s Total Rewards \n\nOur team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: \nPaid time off, including vacation days, sick days, and holidays \nMedical, dental and vision insurance \n401(k) plan with contribution matching \n*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. \n\n**Benefits vary based on FT and PT employment status.","description_format":"text","description_chars":4784,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Furniture","Home Appliances","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-10-06T19:34:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":187500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.452,"p_room":0.55,"age_days":18,"expected_fill_days":15,"reasons":["conf:3","stale_co","wave","win:tail","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/aarons-customer-accounts-manager-45","json_url":"https://alion.io/job/aarons-customer-accounts-manager-45.json","meta":{"generated_at":"2026-10-23T15:52:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23851,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1842255},"rest":"https://alion.io/mcp/rest/get_company?id=1842255"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faarons-customer-accounts-manager-45"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faarons-customer-accounts-manager-45"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faarons-customer-accounts-manager-45"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aarons-customer-accounts-manager-45\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faarons-customer-accounts-manager-45"}]}