{"id":1680522,"url":"https://alion.io/job/aarons-customer-experience-representative-2","title":"Customer Experience Representative","company":{"id":1842255,"name":"Aaron's","domain":"aarons.com","url":"https://alion.io/company/aarons-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":83,"open_postings":18,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":47000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":994},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-29T04:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-11T20:43:43Z","board_verified":true,"closed_at":null,"days_open":104,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":104},"description":"Job Title: Customer Experience Representative \nJob Family: BMUSA Customer Service \nFLSA Status: Hourly Summary \nThe Customer Experience Representative (CER) will act as a liaison between various departments including the cash office, customer service and returns. They must be able to handle customer inquiries, while providing solutions in the best interest of both BrandsMart USA and the customer. The CER must be able to communicate with multiple departments, buyers, management, and retail store personnel to find resolutions for customer inquiries.\nDuties and Responsibilities:\nCashier\nOperate cash terminals and verify purchase price\nProcess payments\nClean and maintain cash office\nDetect common signs of shop lifting, theft, and other security risks and promptly communicate potential problems to store management\nReturns\nKnowledge of BrandsMart USA return and exchange policies\nHandle all customer inquiries quickly in a courteous and efficient manner\nMust be able to provide a solution with minimum supervision\nIn specific locations, receive and document customer repairs.\nPrepare transfer forms to track merchandise and for safe transport to the BrandsMart Service Center Customer Service\nHandle incoming customer calls pertaining to customer inquiries quickly in a courteous and efficient manner. \nAssist customers with delivery related inquiries\nMust be able to provide a solution with minimum supervision\nRequired Education, Experience, and Certifications: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities to accurately perform the above requirements.\nNo prior experience is required. Prior retail and/or customer service experience is preferred.\nRequired Skills and Competencies: Ability to read and write fluently in English (or another language as may be required) sufficiently to communicate with customers, read invoices, repair orders, faxed requests and similar written materials Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of repairs and parts and quantities as may be required.","description_format":"text","description_chars":2232,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Continuing Education","Healthcare Associations & Regulators"],"lifecycle":[{"event":"open","at":"2026-10-02T09:35:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":187500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.101,"p_room":0.28,"age_days":103,"expected_fill_days":16,"reasons":["conf:3","stale_co","win:tail","crowd:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/aarons-customer-experience-representative-2","json_url":"https://alion.io/job/aarons-customer-experience-representative-2.json","meta":{"generated_at":"2026-10-11T22:00:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11353,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1842255},"rest":"https://alion.io/mcp/rest/get_company?id=1842255"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faarons-customer-experience-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faarons-customer-experience-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faarons-customer-experience-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aarons-customer-experience-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faarons-customer-experience-representative-2"}]}