{"id":3974775,"url":"https://alion.io/job/aarp-contact-center-representative","title":"Contact Center Representative","company":{"id":7854,"name":"AARP","domain":"aarp.org","url":"https://alion.io/company/aarp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":95,"open_postings":38,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":92,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T19:17:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T17:38:05Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Overview:OATS from AARP helps older adults learn to use and leverage technology to transform their lives and their communities. Through its flagship program, Senior Planet, OATS works closely with older adults to create extraordinary experiences in-person and online. As one of AARP's charitable affiliates, the mission of OATS from AARP is \"to harness the power of technology to change the way we age.\"\nThe Contact Center Representative provides human-centered assistance, investing the time to connect with each caller and tailoring the support provided to their specific needs and goals. Engages beyond call resolution to help callers build confidence as callers navigate the challenge at hand.\nResponsibilities:\nOffers personalized support to callers (inbound and outbound) on various communication channels and promotes programs and resources to callers.\nProvides exceptional customer service by following developed protocols and guidelines.\nListens to callers to recognize opportunities to offer additional information ensuring all callers have received the best customer service experience possible.\nDocuments each caller’s inquiry information into a database.\nFollows all standard operating procedures, completing all required trainings on time while maintaining a professional and team-oriented attitude.\nGathers caller feedback and works internally to address concerns by offering potential approaches to modify existing processes, protocols or guidelines.\nQualifications:\nHigh school diploma or GED required and 1 year professional or volunteer experience working with older adults.\nWillingness and ability to work shifts that fall between 9am and 8pm Monday through Friday and 9am to 2pm Saturday (Eastern time). Schedules are fixed but may be adjusted as needed to meet business needs. At least one to two Saturday shifts may be required per calendar year.\nAbility to successfully shift between types of work as needed (e.g. inbound calls, outbound calling campaigns, email responses, customer service, tech support).\nAbility to follow established procedures or search for creative solutions to issues/questions presented by callers that do not have an established procedure.\nEmpathetic, patient, curious, driven and outgoing demeanor able to handle occasional difficult callers.\n\nAARP will not sponsor an employment visa for this position.\nAdditional Requirements\nRegular and reliable job attendance\nEffective verbal and written communication skills\nExhibit respect and understanding of others to maintain professional relationships\nIndependent judgement in evaluation options to make sound decisions)\nHome office environment with the ability to work effectively surrounded by moderate home environment noise \nHybrid Work Environment\nAARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.\nCompensation and Benefits\nAARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.\nEqual Employment Opportunity\nAARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.","description_format":"text","description_chars":3695,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office","Hybrid work","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["TV Production","Wealth Management & Financial Advisors","Weight Management","Women’s Health & Maternity"],"lifecycle":[{"event":"open","at":"2026-11-09T17:38:05Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 8","filings_12m":8,"filings_prev_12m":5,"green_card_filings_12m":0,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":13,"expected_fill_days":92,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-09T19:25:28Z"},"pay":null,"html_url":"https://alion.io/job/aarp-contact-center-representative","json_url":"https://alion.io/job/aarp-contact-center-representative.json","meta":{"generated_at":"2026-11-09T19:25:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5238,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7854},"rest":"https://alion.io/mcp/rest/get_company?id=7854"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faarp-contact-center-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faarp-contact-center-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faarp-contact-center-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aarp-contact-center-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faarp-contact-center-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3974775}},{"tool":"search_jobs","arguments":{"company":"aarp.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3974775},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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