{"id":2292546,"url":"https://alion.io/job/ab-inbev-customer-experience-specialist-german","title":"Customer Experience Specialist – German","company":{"id":1046666,"name":"Ab Inbev","domain":"ab-inbev.com","url":"https://alion.io/company/ab-inbev-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-27T11:23:30Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Seniority Level: Entry levelJunior Customer Experience Specialist - German\nStart your international career with AB InBev\nJust graduated or looking for your first career opportunity? Ready to learn, take ownership and grow in an international environment?\nYou don't need years of experience. What matters most is your curiosity, energy and willingness to learn. This is an opportunity to build a strong foundation for your career while gaining hands-on experience in an international business.\nPurpose\nBrewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive.\nWe empower you to dream big, lead change, and create a long-lasting legacy.\nWe value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.\nThat’s Who We Are: Come and OWN IT.\nWhat you’ll do\nAs a Customer Experience Specialist, you will be one of the key points of contact for our customers in Germany, Austria and Switzerland.\nYour day-to-day work will include:\nConnect with customers Support customers via phone, email and other communication channels, answering their questions and finding the best solutions.\n\nSolve problems Take ownership of customer requests and issues, including urgent cases, and make sure they are followed up until they are resolved.\n\nWork across teams Collaborate with colleagues in Sales, Logistics, Credit Management, Marketing and Operations to solve customer challenges.\n\nUse data to improve Look at customer data, identify trends and help us understand how we can improve the customer experience.\n\nMake things better Bring your ideas to the table and contribute to projects and process improvements that make the customer journey smoother.\n\nWho you are\nWe're looking for someone who is curious, proactive and eager to learn. You enjoy working with people, are comfortable in an international environment and like taking ownership of your work.\nYou're organized, communicate confidently and aren't afraid to ask questions, share ideas or take initiative. Most importantly, you're excited to learn, grow and build your career with us.\nFor this role, fluency in German and English, both written and spoken, is essential, as you'll be working with customers and colleagues across Germany, Austria and Switzerland. You should also feel comfortable working with Microsoft Office.\nNext to our competitive base salary, we put our people first by providing on-top benefits\nBenefits for you and your family to help your physical and mental health\n\nCompetitive parental leave and pension contributions (2,5%)\n\n25 days of holidays per year\n\nEmployee benefits to help your physical and mental health and overall well-being (Accident, Health and Luggage insurance\n\nA beer allowance to enjoy our brands\n\nMeal vouchers\n\nLocal Bonus\n\n26 weeks paid leave for primary caregivers\n\nThis is more than just a job. It's a chance to kick-start your career in a global company, work with iconic brands and become part of an international team.\nYou may start in Customer Experience, but where you go next is up to you. As you gain experience and demonstrate your strengths, there are opportunities to develop your expertise, take on broader responsibilities or move into other roles within the business.\nBuild your career with us\nWe recruit for mindset, ambition, and cultural fit. \nUnique culture\nWe are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.\nBrands everyone loves\nWe are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.\nGrowth opportunities\nOur people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.\nIf you're curious, ambitious and ready to take your first step in an international career, we'd love to hear from you.\n#LI-ABI ZoneEUR","description_format":"text","description_chars":4255,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Brewing & Beer","Soft Drinks"],"lifecycle":[{"event":"open","at":"2026-10-11T19:19:26Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.612,"p_room":0.9,"age_days":20,"expected_fill_days":40,"reasons":["conf:24","stale_co","velocity","win:mid","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/ab-inbev-customer-experience-specialist-german","json_url":"https://alion.io/job/ab-inbev-customer-experience-specialist-german.json","meta":{"generated_at":"2026-10-28T04:22:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5761,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1046666},"rest":"https://alion.io/mcp/rest/get_company?id=1046666"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fab-inbev-customer-experience-specialist-german"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fab-inbev-customer-experience-specialist-german"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fab-inbev-customer-experience-specialist-german"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ab-inbev-customer-experience-specialist-german\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fab-inbev-customer-experience-specialist-german"}]}