{"id":2291953,"url":"https://alion.io/job/ab-inbev-customer-experience-specialist","title":"Customer Experience Specialist","company":{"id":1046666,"name":"Ab Inbev","domain":"ab-inbev.com","url":"https://alion.io/company/ab-inbev-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":39000,"period":"year","method":"role_country_seniority_unknown","sample_n":21},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-31T09:47:29Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Seniority Level:#Talent\nLaunch Your International Career with Us\nAre you looking for a new opportunity? If you're fluent in English and enjoy solving problems, collaborating with people, and learning new skills, we'd love to hear from you.\nThis is a unique opportunity to join us during an exciting period of growth and transformation as we expand our UK & Ireland customer support capabilities in Prague. As part of this journey, you'll help shape new ways of working, contribute to building a high-performing team, and play a key role in delivering excellent customer experiences.\nWe're looking for people who are energized by change, comfortable navigating evolving priorities, and motivated by making an impact in a dynamic environment. As you grow, you'll have opportunities to develop into subject matter expert or leadership roles based on your performance, impact, and career aspirations.\nYou'll work alongside experienced colleagues, collaborate with international teams, and build valuable business, analytical, and communication skills that will accelerate your career.\nWhat You'll Do\nAs a Customer Experience Specialist, you'll help deliver an outstanding experience for our customers by:\nSupporting customers across the UK & Ireland through multiple communication channels, ensuring professional and timely resolution of inquiries throughout the whole order-to-delivery process.\nManaging and resolving customer issues by coordinating with cross-functional teams, including Logistics, Sales, Credit Management, Marketing, and Operations.\nBuild strong relationships with customers and internal stakeholders while ensuring effective follow-up and issue resolution.\nAnalyze customer data and trends to identify opportunities for enhancing customer experience, business performance, and operational efficiency.\nContribute to process improvements, automation initiatives, and the successful transition and stabilization of new activities within the Prague operation.\nWho We're Looking For\nCustomer-focused professionals with strong communication and relationship-building skills.\nWell-organized, detail-oriented, and capable of managing multiple priorities effectively.\nProactive and eager to learn, with a continuous improvement mindset.\nAdaptable and resilient, able to thrive in a fast-paced, multicultural environment.\nCollaborative team player who takes ownership and contributes to shared success.\nSolution-oriented with the ability to remain calm under pressure and resolve challenges effectively\nSkills & Qualifications Required\nFluent English (spoken and written)\nKnowledge of Microsoft Office Suite\nSAP & Salesforce knowledge or similar is an advantage\nWhat's in it for you:\nCompetitive parental leave and pension contributions (2,5%)\n25 days of holidays per year\nEmployee benefits to help your physical and mental health and overall well-being\nA beer allowance to enjoy our brands\nMeal vouchers\nLocal Bonus\n26 weeks paid leave for primary caregivers\nBuild your career with us\nWe recruit for mindset, ambition, cultural fit, and growth opportunities.\nUNIQUE CULTURE\nWe are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.\nBRANDS EVERYONE LOVES\nWe are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.\nGROWTH OPPORTUNITIES \nOur people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.","description_format":"text","description_chars":3784,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Brewing & Beer","Soft Drinks"],"lifecycle":[{"event":"open","at":"2026-10-11T19:18:09Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.538,"p_room":0.75,"age_days":22,"expected_fill_days":31,"reasons":["conf:8","stale_co","velocity","win:late"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/ab-inbev-customer-experience-specialist","json_url":"https://alion.io/job/ab-inbev-customer-experience-specialist.json","meta":{"generated_at":"2026-10-31T16:08:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25260,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1046666},"rest":"https://alion.io/mcp/rest/get_company?id=1046666"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fab-inbev-customer-experience-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fab-inbev-customer-experience-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fab-inbev-customer-experience-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ab-inbev-customer-experience-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fab-inbev-customer-experience-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2291953}},{"tool":"search_jobs","arguments":{"company":"ab-inbev.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2291953},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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