{"id":3487888,"url":"https://alion.io/job/ab-inbev-on-site-support-engineer","title":"On Site Support Engineer","company":{"id":1046666,"name":"Ab Inbev","domain":"ab-inbev.com","url":"https://alion.io/company/ab-inbev-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-29T22:16:44Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T09:47:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Seniority Level:#Ownership\nBrewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. Our portfolio of iconic brands includes global classics like Stella Artois and Corona, and well-known favorites such as Samson, Leffe, and Hoegaarden.\nWe empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.\nThat’s Who We Are: Come and OWN IT.\nYOUR JOB:\nOn Site Support Engineer is an active point of contact for employees seeking technical assistance. The IT Support engineer performs both remote and on-site troubleshooting using tools and support channels available (omnichannel model). The engineer supports through diagnostic techniques, knowledge management sources, relevant questions, and if required also deep dive analysis. This is to enable and deliver competent, fast, and useful assistance to employees where necessary, whether that is in one of our remote troubleshooting support channels or on-site, physically in one of our work sites. In addition, the job holder is required to build competency across multiple technical areas, mostly workplace, within our application landscape, as well as other core IT areas, such as network, voice, video, collaboration, and printing.\nOn Site Support Engineer also owns the local IT footprint for the respective geographical scope, which includes e.g., server rooms, technical rooms, meeting rooms, input/output devices (e.g., Printers, Scanners), workplace assets, and various others. This ownership also includes necessary maintenance and preventive interventions, in alignment with the activities of the Business Unit IT Operations Manager.\nYOUR MAIN DUTIES :\nProvide first-line remote and on-site IT support, delivering excellent customer service and taking ownership of issues through to resolution.\nLog, track, troubleshoot, and resolve incidents, requests, and problems while meeting SLA/KPI targets.\nSupport local, zone, and global stakeholders, driving process improvements and standardizing ways of working across Europe.\nManage Workplace IT assets, including hardware, software licenses, and image maintenance.\nCollaborate with Digital Workplace teams to support projects, changes, and service enhancements.\nContinuously develop technical knowledge, share best practices, and support team capability growth.\nPerform additional duties as required and travel within Europe on an ad hoc basis to support IT Operations.\nRole Requirements:\n3+ years of experience in Information Technology Operations - particularly related to IT Support\nExperience in ServiceNow, Azure cloud services, Active Directory experience\nITIL knowledge\nHigh level of service mindset, self-motivated achiever who gains satisfaction from providing excellent customer support.\nResilience and high stress-level tolerance.\nVery good ability to understand computer systems, mobile devices, and other technology products. Diagnose and resolve advanced technical issues.\nAnalytical, detail-oriented, and problem-solving skills.\nYOUR LANGUAGE SKILLS\nFluent English in speaking, reading, and writing.\nKnowledge of additional Western European languages (Czech, German, French, Dutch, Italian) is a plus.\nPlease note that this role is fully office-based and requires on-site presence in Prague five days per week.\nWhat's in it for you:\nBenefits for you and your family to help your physical and mental health\nCompetitive parental leave and pension contributions (2.5%)\n25 days holidays per year\nEmployee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)\nA beer allowance to enjoy our brands\nMeal vouchers\nGlobal Bonus\n26 weeks paid leave for mothers\nBuild your career with us\nWe recruit for mindset, ambition, cultural fit, and growth opportunities.\nUNIQUE CULTURE\nWe are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.\nBRANDS EVERYONE LOVES\nWe are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.\nGROWTH OPPORTUNITIES\nOur people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.\n#LI-ABI ZoneEUR","description_format":"text","description_chars":4770,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Czech","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Brewing & Beer","Soft Drinks"],"lifecycle":[{"event":"open","at":"2026-10-29T22:16:44Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["conf:8","stale_co","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/ab-inbev-on-site-support-engineer","json_url":"https://alion.io/job/ab-inbev-on-site-support-engineer.json","meta":{"generated_at":"2026-10-31T16:06:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25184,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1046666},"rest":"https://alion.io/mcp/rest/get_company?id=1046666"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fab-inbev-on-site-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fab-inbev-on-site-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fab-inbev-on-site-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ab-inbev-on-site-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fab-inbev-on-site-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3487888}},{"tool":"search_jobs","arguments":{"company":"ab-inbev.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3487888},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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