{"id":1685057,"url":"https://alion.io/job/aba-bank-client-service-supervisor","title":"Client Service Supervisor","company":{"id":49735,"name":"ABA Bank","domain":"ababank.com","url":"https://alion.io/company/aba-bank","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phnom Penh, Cambodia"],"countries":["KH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":13500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":8389},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T10:43:02Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":19},"description":"Job Purpose\nTo perform the overall supervision and control of all Client Service Advisors (CSA) and oversee the smooth and effective operations within the customer service counter. To drive team delivering the set sales target and putting inbound sales strategy into practice in order to achieve the set branch target.\nResponsibilities\nDrive team to deliver the excellent customer service, and achieve individual and team sales target by constantly educating them on the agenda of in-house sales and the Bank’s service standard; \nMaintain a superior knowledge the Bank’s product features and benefits in order to efficiently train and motivate subordinate in providing consultative service to both new and existing customers; \nEducate CSAs constantly on the customer eligibility criteria for the Bank account opening to ensure they acquire adequate and valid customer documents;\nEnsure the process of account opening in the system in accordance with the establish guidelines, policies and procedures effectively and efficiently. \nContribute to the development of sound profitable business by creating effective referral networks including internal relationships, existing customers and local market activities;\nHandle complex customers’ issues within Client Service Counter by remaining calm and executing the excellent customer service principles to find an amicable solution for all; \nResolve team complex issues to keep their productivities and moral high; \nMonitor team activities such as designing their working schedules, assigned duties, responsibilities and performance review to maintain stable operations; \nCoach all subordinates the Bank’s corresponding policies, procedures and regulations consistently to minimize operational risk;\nKeep promote the Bank’s products and services to create the brand awareness and customer traffic.\nKeep a close eye on the Bank’s local competitors for what they are doing and how they are performing to make an effective plan to gain the market share; \nAct as a role model within the team to question, listen and give actionable feedback carefully in order to create a productive work atmosphere towards “speak up culture”; \nTake lead and motivate a highly skilled team of Client Service Advisors to achieve individual, cross-selling and referral targets;\nQualifications\nHold bachelor degree in finance and banking, accounting or any relevant field;\nObtain at least 2 to 3 years working experience in financial institutions related to customer service; \nObtain good supervisory skill with a minimum of 1-year experience in supervisory function; \nObtain good knowledge in the bank’s products features and benefits; \nObtain good sales and marketing skill; \nPossess good customer service and computer skill;\nPossess good organizational and time management skill;\nPossess good leadership, management, problem solving, negotiation, and interpersonal skill; \nPossess good verbal and written communication skill both Khmer and English;\nBe able to work effectively in a team environment; \nHave strong dedication to accuracy and efficiency.","description_format":"text","description_chars":3075,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Khmer","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-10-02T10:19:37Z"},{"event":"close","at":"2026-10-07T17:34:11Z"},{"event":"reopen","at":"2026-10-09T10:41:39Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.385,"p_room":0.45,"age_days":19,"expected_fill_days":10,"reasons":["conf:2","velocity","win:tail","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/aba-bank-client-service-supervisor","json_url":"https://alion.io/job/aba-bank-client-service-supervisor.json","meta":{"generated_at":"2026-10-12T14:26:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22727,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49735},"rest":"https://alion.io/mcp/rest/get_company?id=49735"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faba-bank-client-service-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faba-bank-client-service-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faba-bank-client-service-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aba-bank-client-service-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faba-bank-client-service-supervisor"}]}