{"id":3317131,"url":"https://alion.io/job/aba-bank-customer-insight-analyst","title":"Customer Insight Analyst","company":{"id":49735,"name":"ABA Bank","domain":"ababank.com","url":"https://alion.io/company/aba-bank","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phnom Penh, Cambodia"],"countries":["KH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":28000,"period":"year","method":null,"sample_n":8885},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google BigQuery","optional":false},{"name":"Looker","optional":false},{"name":"Machine Learning","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"Pandas","optional":true},{"name":"Power BI","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-27T05:50:12Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T10:00:53Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Purpose\nTo gather data relevant to digital product user interaction, conduct exhaustive descriptive, diagnostic, and predictive data analysis based on the requirements shared by relevant stakeholders from Customer Intelligence department and advocate a customer-centric approach for digital products.\nResponsibilities\nCleanse, standardize and enrich any customer data acquired.\nAnalyze complex datasets from multiple sources (analytical tools, backend systems, core systems, contact center) based on requirements shared from Digital banking department stakeholders.\nQuery and analyze large-scale customer datasets using BigQuery to support cross-functional reporting needs.\nBuild tools for automating customer data analysis.\nAnalyze effect of external forces (competitor offerings, new products in the market) on customer activity.\nAssist the Senior Customer Intelligence analyst with multiple customer segmentation techniques (RFM Model, Customer Lifetime value)\nApply statistical analysis techniques to uncover consumer insights and validate hypotheses about customer behavior.\nAssist the Head of Customer Intelligence department to analyze with key customer metrics such as Customer Lifetime Value, Customer Churn Rate, Customer Retention rate.\nAnalyze responses from surveys, focus group interviews to understand key themes related to customer needs.\nAct as the \"Customer / User Representative\" within Digital Product teams.\nBuild engaging visualizations and dashboards on Data Studio / Looker Studio or Tableau for digital product teams and other external stakeholders for effective insights.\nDevelop and test multiple AI models to improve predictive analytics capabilities.\nBuild and apply machine learning models to support cross-sell and up-sell initiatives.\nLeverage generative AI tools to improve productivity and efficiency in day-to-day analytical work.\nActively collaborate in brainstorming sessions within Customer Intelligence department to close gap between ABA Bank's digital product offerings and customer needs.\nPerform other tasks as assigned.\nQualifications\nBachelor's in computer science, Information Technology or Economics, and/or related fields.\nExperience with querying tools such as SQL; experience with BigQuery is a plus.\nExperience with analytical tools such as Excel, PowerPivot, PowerQuery, Python or Pandas.\nExperience applying statistical analysis methods to derive consumer insights.\nExperience building and applying machine learning models, particularly for cross-sell and up-sell use cases.\nProficiency in leveraging generative AI tools to enhance productivity and analytical work.\nExperience working as a data analyst or product analyst for a startup.\nProven success in creative problem solving, driving customer-based research.\nMotivated self-starter, high on team work and collaboration, proactive and detail-oriented.\nExperience building dashboards on Data Studio / Looker Studio or Tableau (Preferable); PowerBI experience also a plus.","description_format":"text","description_chars":2981,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-10-27T05:50:12Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.901,"p_room":1,"age_days":2,"expected_fill_days":10,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/aba-bank-customer-insight-analyst","json_url":"https://alion.io/job/aba-bank-customer-insight-analyst.json","meta":{"generated_at":"2026-10-30T12:35:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18042,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49735},"rest":"https://alion.io/mcp/rest/get_company?id=49735"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faba-bank-customer-insight-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faba-bank-customer-insight-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faba-bank-customer-insight-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aba-bank-customer-insight-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faba-bank-customer-insight-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3317131}},{"tool":"search_jobs","arguments":{"company":"ababank.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3317131},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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