District Branch Manager

Job Purpose

To oversee the operations, deposit and lending functions within an assigned district branch to implement and lead the district branch’s sales towards its set targets by providing direction, planning, and training to staff and maintaining communication between district branch and upper management as well as to keep customers satisfied and continued profitability of the District branch.

Responsibilities

• Monitor all staff’s implementation of the Bank’s 5-star service standard and ensure consistency of service quality and delivery in order to meet and exceed customer expectations as well as to retain the district branch’s key accounts;
• Drive team to achieve the district branch’s set targets (KPIs) both deposits and loan targets by monitoring a quality loan portfolio of the lending team and all routines related transactions both within front-end and back-end district branch operations;
• Manage the district branch’s implementation of new products and programs to help provide a better customer services and stimulate new growth;
• Create effective referral networks, including internal business relationship, existing customers and other local market activities to broadly promote the district branch’s products and services;
• Communicate the strategic plan from Head Office and develop action plan within district branch market areas to improve public’s trust, sales and cross-selling of the district branch;
• Educate staff consistently on the Bank’s policies and procedures as well as the district branch’s operational standards and requirements to minimize district branch’s operational risk;
• Exercise authority concerning staffing, training, performance appraisals, promotions, career development, salary actions and termination to effectively and efficiently manage district branch’s human resources and ensure their productivities and morale;
• Lead the district branch regular meeting to keep the team be informed of obtained information and vice versa, strengthen the team’s collaboration as well as to help provide better inputs or action plans to achieve each individual KPIs;
• Maintain a superior knowledge of the features and benefits of the Bank’s products and services to efficiently train and motivate staff to cross-sell them;
• Keep a close eye on the Bank’s local competitors for what they are doing and how they are performing to make an effective plan to gain the market share;
• Maintain communication between the district branch and upper management by preparing and/or approving daily, weekly, and month-end reports regarding operations and productivities, writing memos and attending management meetings;
• Oversee overall administration and finance of the Bank district branch to ensure proper and secure recording and keeping of all transactional banking activities;
• Resolve major staff complex issues and provide amicable solutions for all to maintain staff motivation and retention.

Qualifications

• Bachelor’s degree in finance and banking, accounting or any relevant field;
• Minimum three years of working experiences in banking and financial services industry with a strong track record in granting loans, products and services sales with minimum one year of managerial experiences;
• Excellent knowledge of MFI branch operations, cash operations, banking rules and regulations, laws, and all policies and procedures pertaining to them, including but not limited to the AML and CFT law, loan policies, procedures and lending authority;
• Excellent relationship management skills;
• Hand-on experiences with managing lending team, granting loans, and credit risk management;
• Excellent knowledge of economic climate and impact of country factors on customer, business, as well as the Bank;
• Ability to use and communicate in both Khmer and English;
• Proficient Microsoft Office and Bank’s software;
• Excellent sales and customer services skills;
• Good math skills and ability to spot numerical errors;
• Good leadership, management, problem solving, negotiation and interpersonal skill;
• Strong dedication to accuracy and efficiency.