{"id":3620364,"url":"https://alion.io/job/abacus-technology-director-emerging-technology","title":"Director, Emerging Technology","company":{"id":456034,"name":"Abacus Technology","domain":"abacustechnology.com","url":"https://alion.io/company/abacus-technology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"RAG","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-02T17:41:05Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T07:56:53Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Summary\nWe are seeking a highly strategic and execution-focused Director of Emerging Technology to lead the development, deployment, and adoption of the firm's internal AI capabilities. Reporting to the Sr. Director, Data and Application Engineering, this leader will translate business and technology priorities into practical, scalable AI solutions that improve operational efficiency, enhance service delivery, and create measurable business value.\nAs a 1,000-person Managed Services Provider (MSP) serving financial services and healthcare clients, we operate in highly regulated environments that require secure, compliant, reliable, and responsible use of technology. The Director of Emerging Technology will play a key role in establishing and scaling the firm's AI engineering capabilities while ensuring solutions align with security, privacy, regulatory, and operational requirements.\nThis role combines AI engineering leadership, business partnership, solution delivery, and team development. The successful candidate will be comfortable moving from strategy to hands-on execution-identifying high-value opportunities, designing solutions, leading implementation, measuring outcomes, and building the capabilities required to scale AI across the organization.\nDUTIES AND RESPONSIBILITIES:\nDirect Reports: 2-3 AI engineers initially, with the team expected to scale as AI adoption expands\nPrimary Scope: Internal AI strategy execution, AI engineering, automation, enablement, governance, and operational transformation\nPartner with senior business leaders to execute the firm's AI strategy and translate strategic priorities into actionable initiatives.\nIdentify and prioritize high-value AI opportunities across departments including Service Desk, Finance, Operations, Customer Experience Management (CXM), and other corporate functions.\nDevelop and maintain a phased roadmap for AI solution development, deployment, and organizational adoption.\nEvaluate emerging AI technologies, platforms, models, and frameworks and determine where they can provide meaningful business value.\nEstablish practical standards for evaluating AI opportunities based on business impact, technical feasibility, risk, security, and expected ROI.\nServe as a senior internal advisor on AI engineering, implementation approaches, and emerging AI capabilities.\nLead the design, development, and deployment of AI agents, automation, and AI-powered applications.\nDrive use cases such as ticket triage, knowledge retrieval, workflow automation, financial processes, and operational insights.\nEnsure AI solutions are scalable, secure, reliable, and compliant.\nOversee integration of AI solutions with existing enterprise systems and workflows.\nBuild, mentor, and lead the AI engineering team.\nEstablish development standards, architecture patterns, and best practices.\nPartner with infrastructure, security, data, and application teams to deliver AI solutions.\nEstablish responsible AI practices and appropriate governance.\nPartner with Security, Compliance, Legal, and Privacy teams on AI-related requirements.\nEnsure appropriate controls for sensitive data, model usage, access, and monitoring.\nSupport compliance requirements applicable to financial services and healthcare environments.\nExperience & Qualifications\n8+ years of experience in technology or automation.\n7-10 years of experience in software engineering, data engineering, AI/ML, or a related field\n5-7 years Technical leadership or people management experience\n5-7 Proven years of experience deploying AI/ML or generative AI solutions into production.\n5-7 years of strong knowledge of LLMs, AI agents, RAG, automation, APIs, and data pipelines\n5-7 of experience translating business requirements into technical solutions\n5-7 years of experience working in regulated or security-sensitive environments\nStrong communication and stakeholder management skills\nExperience in an MSP, professional services, financial services, or healthcare environment.\nBenefits of Working for Abacus:\nExposure to diverse array of technologies\nPart of a team of experienced engineers who aim to deliver exceptional service\nCompetitive compensation\nPerformance bonus\nRobust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO\nOpportunities to further technical education through online courses\nPositive, friendly, supportive work environment","description_format":"text","description_chars":4403,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","Managed IT Services 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