{"id":1500953,"url":"https://alion.io/job/abacus-technology-engineer-enterprise-service-desk-2","title":"Engineer, Enterprise Service Desk","company":{"id":456034,"name":"Abacus Technology","domain":"abacustechnology.com","url":"https://alion.io/company/abacus-technology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, United States","New York, United States","Chicago, United States","Atlanta, United States","Fort Lauderdale, United States","Miami, United States","Newark, United States","Boston, United States","Charlotte, United States","Columbus, United States","Frisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":139000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"SharePoint","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-29T19:25:26Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-27T03:00:47Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Job Summary: \nAbacus’s Level Three Support - Engineer role is responsible for the design and implementation of customer-facing and internal systems, including public and private cloud environments as well as on-premise infrastructure and telephony systems, all while providing a world-class client experience daily. In addition to leading projects, Level Threes provide escalation support to all service delivery team members. \nResponsibilities (including, but not limited to):\nDeliver an excellent customer experience in all interactions\nResolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues\nAssist clients with the design and implementation, installation, configuration, and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking, and software\nTroubleshoot and resolve client emergencies with minimal oversight, persevering until resolved\nWork with vendor representatives to resolve software and hardware issues\nInstall and/or upgrade Microsoft Server Operating Systems\nPerform advanced virus, malware, and ransomware mediation\nProvide professional-quality server room cable management\nCreate and maintain high-quality, detailed documentation\nResolve complex backup issues and perform restore testing\nNotify Client Success Managers when outdated equipment causes repeated issues\nInstall, configure, and support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments\nWork with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes\nCommunicate with clients as required, keeping them informed of incident progress and notifying them of impending changes or agreed-upon outages\nRemain accountable for continued customer satisfaction, coordinate all activities with the client, assist with client training, and represent Abacus in a professional manner\nQualifications and Education Requirements:\nAssociate’s degree in a technology-related field required\n5-7 years of systems engineering experience required\n5-7 years of experience working in Microsoft environments required\nMSP-specific experience preferred\nMCSA: Server Infrastructure 70-410 preferred\nMCSA: Server Infrastructure 70-411 preferred\nMCSA: Server Infrastructure 70-412 preferred\nMCSA: O365 MS-100 certification preferred\nMCSA: O365 MS-101 certification preferred\nKnowledge, Skills, and Abilities:\nWindows 2016/2012 Servers\nActive Directory\nSharePoint\nExchange Servers\nBackup technologies\nInternet, DNS, email, and communication issue troubleshooting\nVMWare\nCitrix\nVPN\nTerminal Services\nVoIP\nVoicemail\nAnalog systems\nVendor-specific hardware and software Engineer, Enterprise Service De…\nAttributes That Will Drive Success:\nStrong problem-solving and client relationship skills\nExcellent verbal and written communication skills\nAbility to learn and retain new technology skills and troubleshooting processes\nStrong team-player mentality\nAbility to remain calm and present yourself professionally in high-stress situations\nAdaptability and willingness to alter shifts and job requirements to meet the needs of clients and Abacus\nAbility to complete all required training and follow all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories\nDemonstrates a proactive approach toward safety, health, and quality in compliance with all Company, governmental, and customer requirements","description_format":"text","description_chars":3533,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-30T03:59:07Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring 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