{"id":1500952,"url":"https://alion.io/job/abacus-technology-engineer-enterprise-service-desk","title":"Engineer, Enterprise Service Desk","company":{"id":456034,"name":"Abacus Technology","domain":"abacustechnology.com","url":"https://alion.io/company/abacus-technology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":106000,"period":"year","method":"global_role_seniority_cell","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Okta","optional":false},{"name":"PowerShell","optional":false},{"name":"Proxmox VE","optional":false},{"name":"SentinelOne","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-29T20:40:45Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-19T03:19:24Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Job Summary:\nThe Enterprise Service Desk Engineer supports and maintains a multi-tenant hosted infrastructure, acting as a Tier 3 escalation point for complex technical issues within the Enterprise Service Desk. The role includes support and administration of client environments across a broad range of technologies, along with coordination with clients and third-party vendors.\nThis position also works closely with SME engineering teams to ensure client platform stability, reliability, and service continuity.\nResponsibilities (including, but not limited to):\nRespond to escalated issues from Tier 1 and Tier 2 Service Desk Administrators in a timely and professional manner\nTake ownership of escalated issues through to full resolution\nManage and support a multi-tenant hosted platform within a team-based environment\nManage VMware virtualized environments\nSupport physical data center infrastructure and associated resources\nWork closely with clients and third parties to resolve escalated issues\nProvide out-of-hours escalation support on a rotating schedule, approximately every 2-3 months\nMaintain a high level of interaction with Tier 1 and Tier 2 teams, fostering positive and effective working relationships\nProvide regular status updates on outstanding tickets and active project work in ServiceNow\n9:00 AM and 6:00 PM EST, including Monday through Friday\nFlexibility during periods of colleague PTO\nOccasionally perform scheduled maintenance or project work during evenings and weekends\nTechnical Skills & Experience:\nAdvanced Windows domain administration and troubleshooting\nMicrosoft 365, including Teams, Exchange, Intune, SharePoint, Azure Cloud, and Azure AD\nStorage Area Networks, including Nimble and Pure Storage\nPublic cloud platforms, including Azure and AWS\nMulti-factor authentication solutions, including Microsoft Authenticator and DUO\nBackup and recovery solutions, including Veeam, MSP360, and AWS\nCore networking concepts, including TCP/IP, LAN/WAN, DHCP, DNS, routing, switching, and firewalls\nCitrix XenApp administration\nIdentity and access management, including Okta\nWindows Server and Linux Server OS management\nVirtualization platforms, including VMware and Proxmox\nSecure Email Gateway / Email Security Gateway solutions, including Proofpoint and Mimecast\nPowerShell scripting\nEndpoint protection / anti-virus software, including SentinelOne\nVoIP systems and platforms, including Cisco and Microsoft Teams \nQualifications and Education Requirements:\nBachelor’s degree or equivalent professional experience\nMicrosoft certification preferred, including AZ-104, MSCE, or Windows Server Administration\nVMware certification beneficial, including VCP or VCA\nNetworking certifications beneficial\nMinimum 3-5 years of experience in a Tier 2 / Tier 3 support team or similar role\nMSP experience strongly 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