{"id":1419657,"url":"https://alion.io/job/abacus-technology-intern-cybersecurity","title":"Intern, Cybersecurity","company":{"id":456034,"name":"Abacus Technology","domain":"abacustechnology.com","url":"https://alion.io/company/abacus-technology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Security","role_family":"Security","seniority":"intern","employment_type":"internship","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T20:31:59Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-01T13:18:41Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Summary:\nWe are looking for a dedicated and enthusiastic Customer Service Associate to join our Cybersecurity Services Delivery Team. The ideal candidate will have excellent communication skills, technical aptitude, and a passion for delivering exceptional customer service. This position offers an opportunity to work in a dynamic and supportive environment, with opportunities for professional growth and development.\nResponsibilities:\nServe as the primary point of contact for assigned customer accounts This includes addressing inquiries, scheduling meetings and proactive communication in a timely and professional manner.\nEscalate complex technical customer questions to appropriate teams, ensuring thorough follow-up and communication with the customer.\nMaintain detailed and accurate records of customer interactions & issues\nAssist with reviewing Penetration Testing and Cybersecurity Risk Assessment Reports prior to customer delivery\nCollaborate with internal teams including Client Technology Management, Centralized Hosting Management\nParticipate in continuous training and development to stay current with industry trends, technologies, and best practices.\nEnsure high levels of customer satisfaction by delivering quality support, solutions, and value in every interaction.\nHandle customer concerns with empathy and professionalism, aiming to resolve issues to the customer’s satisfaction.\nContribute to the development and improvement of customer service procedures, policies, and standards\nAssist with reviewing Penetration Testing and Cybersecurity Risk Assessment Reports prior to customer deliver\nSkills:\nProven experience in a customer service role, preferably within an IT or cybersecurity environment.\nStrong understanding of cybersecurity fundamentals: principles & best practices\nExcellent verbal and written communication skills with the ability to explain complex security concepts to non-technical users.\nExceptional problem-solving skills with a proactive approach to identifying and mitigating possible customer concerns\nAbility to manage time and assigned tasks independently while also collaborating as part of a team in a fast-paced environment.\nProficiency with Microsoft 365 Suite(Ex. Word, Excel, Powerpoint)\nAbility to multitask and manage multi-channel communication with customers and internal teams.\nCritical and creative thinking to strategize how to add value to customer engagements and improve processes\nExceptional spelling and grammar skills for writing and proofreading documents.\nAbility to remain flexible as processes continuously improve.\nQualifications:\n1-3 years of Customer Service Experience required (within IT or Cybersecurity-related field preferred)\nCompTIA Security+ or other related IT or Cybersecurity Certifications are a plus\nMust be available to work 8am-5pm EST Monday-Friday\nAbility to commute to office on a hybrid basis","description_format":"text","description_chars":2892,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security","Managed Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-28T21:56:03Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":49,"reasons":["conf:5","velocity","win:early","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/abacus-technology-intern-cybersecurity","json_url":"https://alion.io/job/abacus-technology-intern-cybersecurity.json","meta":{"generated_at":"2026-10-02T01:05:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1140,"day_limit":5000,"remaining_today":3860,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}