{"id":316308,"url":"https://alion.io/job/abacus-technology-project-manager-incident-response","title":"Project Manager, Incident Response","company":{"id":456034,"name":"Abacus Technology","domain":"abacustechnology.com","url":"https://alion.io/company/abacus-technology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Security","role_family":"Security","seniority":"senior","employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":136000,"period":"year","method":"role_seniority_country_cell","sample_n":42},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-02T13:33:18Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-31T22:07:51Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"Job Summary:\nAs our Project Manager of Incident Response, you will be primarily dedicated to external, client-facing projects within our Incident Response team. You will be the driving force behind successful, thorough, and robust project deliverables that result in progressive change and secure enhancements to our client’s technical environments. As the primary face of the team on client calls, you will field questions, establish trust, and set precedent as the go-to person for all incident-related matters. You will be tasked with understanding the current state of an incident, establishing ownership of the overall direction of containment and recovery, and ensuring all parties are aligned with the verticals defined. Constantly in sync with the primary lead engineer leading containment and recovery strategies and delivering agreed-upon strategic initiatives to all parties, you will work as part of a dynamic, flexing team - ready to respond at a moment’s notice mapping into your team's on-call rotation. This position will report directly to our Director of Incident Response PMO.\nResponsibilities (including, but not limited to):\nProject Management\nCoordinates multiple, external technical projects from inception to completion:Follows established core processes, project templates, and methodologies\nTakes a lead in Professional Services stand-ups & meetings\nCollaborates on project planning, project design, preparation of deliverables, timelining, and contingency planning\nUnderstands SOW requirements and converts them into realistic, executable project plans\nManages the project resources to effectively execute on-time deliverables\nTracks and manages the project budget from the outset through successful completion\nTracks and oversees T&M project scope and related time entries, confirming their validity\nEmploys creative measures to keep project scope contained\nEnsures QA standards are being met before project delivery\n\nOutlines goals, strategy, and execution with Abacus’s engineers:Assists in the initial triage and establishment of access for project kick-off\nDrives team’s development of project proposals and scope documentation\nLeverages conflict management techniques to address disagreements\nAssigns and aligns necessary resources, understanding resource requirements and capacity (perm or contracted) on projects, maximizing available resources and leveraging each engineer’s skill set effectively\nFollows up with engineers on a weekly, daily, or (when necessary) hourly basis to understand the progress of their assigned work and to identify potential roadblocks\n\nMonitors and summarizes progress of project(s) to stakeholders:Company Leadership\nFinance\nClient Contacts and IR Partners\n\nSets and conducts status meetings with client contacts, keeping them informed of progress and setting proper expectationsLeads the creation of PowerPoint presentations and project reports as required for large projects\n\nParticipates in incident response on-call rotation for incoming IR projects\nIdentifies and understands when it is necessary to escalate issues to higher-level resources\nAddresses billing disputes, overruns, and customer service issues with meaningful resolutions, looping in additional Entara resources as necessary\nConducts post-mortems to outline lessons learned and improve internal processes\nProblem Solving\nBecomes an active part of project teams solving technical or business roadblocks until a resolution is reached and the outcome is personally verified\nPerseveres in making sound judgment calls when lacking one or more desired resources or data points\nChallenges technical or business requirements ensuring that we deliver the right solution, at the right price, at the right time\nLeverages and employs an understanding of intermediate to advanced systems configuration, management, and maintenance in areas including the following (this is a sample but not exhaustive listing of work areas and project tasks assigned to our IR-focused engineers):\nMicrosoft-related technologies: Windows Server, Exchange, SQL Server, SharePoint, Active Directory, GPO, LAPS, SCCM, MDT, Intune, 0365, Azure etc.\nVirtualization technologies: VMware and Microsoft Hyper VRestore and reimage virtual servers from images and various backup solutions\nRestore and rebuild ESX and Hyper-V hosts, domain controller, etc.\n\nMount ISOs to virtual systems\nUpload virtual templates to any hypervisor\nOut of Band access to Physical systems\nLeverage console access such as ILO and iDrac to establish remote connection to offline physical systems\nBackup and disaster recovery solutions for both desktops and servers\nAccess solutions: VPN, Remote Desktop, Citrix, etc.\nDiagnostic tools; review event logs, Syslogs, monitoring data, and memory dumps to troubleshoot issues.\nSecurity-enhancing solutions for systems and applications (including MFA and endpoint protection).\nMetrics Measuring Success\nMaintains billable utilization targets\nEnsures all mandatory reports are generated and updated daily\nMeets or exceeds deadlines for all assigned projects\nKeeps projects profitable while not skimping on quality\nLeverages cost variance and schedule variance formulas to measure project success\nContributes to the team’s attainment of high customer satisfaction scores on project delivery\nRecords complete change details, time worked entries, and work notes in ServiceNow in real-time\nIdentifies opportunities for process improvement\nFollowing Process\nFollows Abacus’s project process to execute project deliverables: configure, test, implement, refine, document, monitor, and transition to appropriate stakeholders.\nFollows Abacus’s Change Management Process to perform approved changes in client environments\nCommunicates internally and (as directed) externally to provide timely information regarding project status, promised follow-ups, and requested feedback on a detailed and professional basis. \nSkills and Experience:\nYou’re a knowledge seeker. Regardless of method, you have obtained and exposed yourself to knowledge centers that have qualified you to master technical project delivery and the systems engineering required to successfully recover, deploy, and enhance infrastructures. You ideally have a four-year degree in a relevant field and are working towards or have already obtained your PMP certification.\nYou’ve managed projects as the assigned “PM” instead of only having delivered them as an engineer. You enjoy the dynamic of wearing multiple hats and taking the lead on client-facing communication, expectations, and timelines.\nYou’ve owned client-facing projects and have established a consultative rapport resulting in high client satisfaction levels upon project closure.\nYou have at least 5 years of experience delivering IT waterfall projects working with systems and virtualization with exposure to enterprise infrastructures.\nYou keep us true to our word. You have a tried-and-true organizational system to keep yourself (and others) on task while ensuring exceptional quality.\nYou possess a winning combination of superb writing skills and highly refined verbal communication skills. You convey energy, confidence, and genuine interest over a call just as easily as you convey competence, professionalism, and trustworthiness in person. You translate to a C-Suite audience as seamlessly as you “talk tech” with engineers. Your emails are professionally worded, grammatically pristine, with the right pinch of personality. In any medium, you pride yourself in clear, effective, and persuasive communication.\nYou have an approach to working hours that is more adaptable than the traditional \"9-to-5\". As this team responds to business-critical remediation projects, we are looking for an individual who is career-driven and won’t shrink back when work requirements extend into evenings, weekends, and holidays. While travel is minimal, you’re also open to getting on a plane when needed to be present at client sites when a project requires it. On the flip side, your hard work is rewarded with a generous comp plan that grows with the efforts you contribute, a flexible PTO policy, and an equally inspiring team that climbs mountains together.\nYou are ready to be an effective remote worker and have a dedicated, private space for a home office with a private internet connection with at least 50MBPS bandwidth. Public WiFi and shared common spaces do not meet these standards.\nDesired Personality Traits:\nA Mythical Character. You aren’t alarmed when someone expects you to be a hero; in fact, you pride yourself on frequently delivering big just when all hope seems lost. Your persistence is notable, and you are a determined soul who insists on turning “We can’t” into “We can” If you meet a roadblock, you’ll try to scale it, dodge it, or blast through it before ever admitting defeat.\nThe Devil is in the Details. You have an angelic ability to sort through chaos and make order. Your eye and attention for details helps you uncover hidden gems, while your thorough documentation and status updates capture and convey every facet of each stone.\nCorporate Usain Bolt. You’re capable of moving rapidly from task to task without getting rattled. Your desk is clear, your email inbox is empty, your kitchen counters aren’t cluttered, and you never spend 15 minutes tearing around the house in a desperate hunt for your car keys or train pass. You are a lean, mean, well-oiled machine.\nA Combo Meal. Your style is winningly ambidextrous. While you are known to be a loyal teammate and never falter on your commitment to seeing others thrive, you are not a push-over. You will fight back and advocate for the best marriage of client desires and superb delivery-pushing us along the path towards perfection. If Samwise Gamgee and Monica Geller had a child, it would be you.\nEmotionally Mature. Through your years of experience, you’ve learned that occasional hiccups are inevitable and now know enough to just keep moving towards the end goal. You’re calm under pressure, encourage respectful dialog, and understand that communication is the balm that can soothe the sting of conflict.\nThe benefits package consists of:\n Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)\n Gym discount\n Life insurance\n Comprehensive travel insurance for you and your family in line with scheme rules\n Confidential well-being and counselling support\n Competitive Compensation\n Contributory pension scheme\n Company events\nPrivate Medical and Dental Insurance","description_format":"text","description_chars":10528,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Company events","Dental insurance","Home office","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response","Managed Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-05T16:13:20Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.79,"p_room":0.55,"age_days":58,"expected_fill_days":55,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/abacus-technology-project-manager-incident-response","json_url":"https://alion.io/job/abacus-technology-project-manager-incident-response.json","meta":{"generated_at":"2026-10-31T23:56:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37544,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":456034},"rest":"https://alion.io/mcp/rest/get_company?id=456034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabacus-technology-project-manager-incident-response"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabacus-technology-project-manager-incident-response"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabacus-technology-project-manager-incident-response"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abacus-technology-project-manager-incident-response\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabacus-technology-project-manager-incident-response"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":316308}},{"tool":"search_jobs","arguments":{"company":"abacustechnology.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":316308},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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