{"id":1391502,"url":"https://alion.io/job/abacus-technology-support-engineer-software","title":"Support Engineer - Software","company":{"id":456034,"name":"Abacus Technology","domain":"abacustechnology.com","url":"https://alion.io/company/abacus-technology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":19000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Bash","optional":true},{"name":"CI/CD","optional":true},{"name":"Datadog","optional":true},{"name":"Docker","optional":true},{"name":"GCP","optional":true},{"name":"Grafana","optional":true},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true},{"name":"LDAP","optional":true},{"name":"New Relic","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-09-28T09:16:25Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-09-29T19:03:45Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description \nJob Title:Support Engineer - Software\nOverview:\nWe are seeking a Support Engineer - Software to provide technical support for enterprise software applications. The role will troubleshoot application, database, API, and integration issues while working closely with Engineering, Product, DevOps, and Customer Success teams.\nRoles & responsibility:\nProvide L2/L3 technical support for enterprise and SaaS applications.\nTroubleshoot application, database, API, integration, and system issues.\nAnalyze logs, reproduce defects, identify root causes, and provide solutions or workarounds.\nManage incidents and service requests according to SLAs.\nEscalate complex issues to Engineering with detailed technical analysis.\nCollaborate with Development, QA, Product, and DevOps teams on production issues.\nSupport deployments, upgrades, patches, and release validation.\nMaintain troubleshooting guides, knowledge articles, and technical documentation.\nMonitor application health and identify recurring issues.\nParticipate in on-call support as required.\n\nQualifications\nBachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.\n2-5 years of experience in technical support, application support, software engineering, or IT operations.\nExperience supporting enterprise or SaaS applications.\nStrong understanding of client/server architecture, web applications, REST APIs, and networking fundamentals.\nExperience working with SQL databases and writing basic to intermediate SQL queries.\nFamiliarity with Windows and Linux operating systems.\nExperience using ticketing systems such as Jira, ServiceNow, Zendesk, or similar platforms.\nExcellent troubleshooting, analytical, and critical thinking skills.\nStrong written and verbal communication skills.\nAbility to prioritize multiple issues in a fast-paced environment while maintaining a high level of customer service.\nWillingness to work in a 24/7 environment\nPreferred skills & experience\nExperience with AWS, Azure, or Google Cloud.\nKnowledge of Docker, Kubernetes, CI/CD, and DevOps practices.\nExperience with monitoring tools such as Splunk, Datadog, Grafana, or New Relic.\nBasic scripting knowledge in PowerShell, Bash, or Python.\nFamiliarity with authentication protocols such as OAuth, SAML, or LDAP.\nITIL Foundation certification is a plus","description_format":"text","description_chars":2375,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-28T11:51:28Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":49,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/abacus-technology-support-engineer-software","json_url":"https://alion.io/job/abacus-technology-support-engineer-software.json","meta":{"generated_at":"2026-09-30T01:16:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":798,"day_limit":5000,"remaining_today":4202,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}