{"id":3182461,"url":"https://alion.io/job/abacus-technology-technical-operations-associate-site-services","title":"Technical Operations Associate, Site Services","company":{"id":456034,"name":"Abacus Technology","domain":"abacustechnology.com","url":"https://alion.io/company/abacus-technology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-23T19:56:06Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-31T22:07:51Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"The Technical Operations Associate supports day-to-day service coordination, reporting, documentation, scheduling, asset management, and technology operations. This role ensures operational tasks are completed accurately and on time while providing responsive service to internal stakeholders and business users.\nWorking closely with technology teams and support personnel, the associate coordinates service requests, monitors device compliance, maintains accurate records, and follows tasks through completion. The ideal candidate is organized, detail-oriented, and comfortable managing recurring responsibilities and changing priorities in a fast-paced environment.\nDuties and Responsibilities\nReview, manage, and prioritize incidents, service requests, projects, and operational tasks within ServiceNow.\nMonitor assigned queues, aging tickets, pending customer responses, and overdue updates to support timely resolution within established service levels.\nPrepare daily operational reports and end-of-day summaries covering completed work, outstanding items, project updates, priorities, escalations, risks, and blockers.\nCoordinate schedules, recurring meetings, reminders, maintenance windows, and follow-up activities.\nMonitor endpoint compliance, device health, and update status using Microsoft Intune and related management platforms.\nMaintain accurate ticket notes, status updates, troubleshooting records, and resolution documentation.\nCreate and update operational procedures, knowledge articles, service documentation, and SharePoint content.\nCoordinate workstation deployments, equipment provisioning, hardware replacements, technology refreshes, and device lifecycle activities.\nMaintain inventory and asset records, track equipment, and support audit reviews.\nCoordinate operating system updates, software deployments, device maintenance, and scheduled support activities.\nCreate and maintain ServiceNow tickets for recurring work, maintenance activities, and operational initiatives.\nPartner with internal teams to ensure work is appropriately assigned, tracked, and completed.\nCommunicate service status, scheduling changes, and operational updates to stakeholders.\nSupport projects, ad hoc requests, and continuous improvement initiatives.\nMaintain confidentiality when handling sensitive business information.\nPerform additional duties as assigned.\nKnowledge, Skills, and Abilities\nExperience using ServiceNow or a similar service management platform to track incidents, requests, projects, and operational workflows.\nFamiliarity with Microsoft Intune, Microsoft 365, Teams, Outlook, and SharePoint administration and support functions.\nWorking knowledge of IT Service Management principles, ticket lifecycle management, and operational support practices.\nStrong organizational and time-management skills, including managing multiple priorities, recurring tasks, and deadlines.\nExperience coordinating schedules, meetings, maintenance activities, and operational follow-up.\nAbility to prepare accurate reports, dashboards, status updates, and operational records.\nStrong documentation skills, including maintaining knowledge articles, procedures, and SharePoint content.\nExperience supporting inventory management, asset tracking, equipment lifecycle activities, and technology refreshes.\nAbility to identify service issues, operational risks, and process gaps and escalate concerns appropriately.\nStrong written and verbal communication skills with technical and nontechnical stakeholders.\nProficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.\nStrong problem-solving, critical-thinking, and follow-through skills.\nAbility to work independently while collaborating effectively across teams.\nCustomer-focused approach with attention to accuracy, professionalism, and confidentiality.\nAdaptability to changing priorities and business requirements.\nAttributes That Drive Success\nSelf-motivated, organized, and detail-oriented.\nProactive communication and consistent follow-through.\nOwnership of assigned tasks through completion.\nAbility to prioritize effectively in a fast-paced environment.\nStrong collaboration and stakeholder coordination.\nSalary: $50,000 - 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