{"id":316343,"url":"https://alion.io/job/abacus-technology-technician-site-services-5","title":"Technician, Site Services","company":{"id":456034,"name":"Abacus Technology","domain":"abacustechnology.com","url":"https://alion.io/company/abacus-technology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Old Greenwich, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-06-26T15:46:14Z","employer_posted_date":"2026-07-16","last_verified_at":"2026-10-17T21:59:35Z","board_verified":true,"closed_at":null,"days_open":113,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":113},"description":"Job Overview\nAs a Technician, Site Services, you will have the opportunity to be an IT superhero, saving the day for our Hedge Fund and Private Equity clients when technical issues arise. As the face of our organization for your primary clients, you will spend your time responding to client issues, collaborating internally and externally to resolve issues, and providing exceptional white glove service to our clients. Your role will be pivotal in ensuring our clients' operations run smoothly, allowing them to focus on their core business objectives and succeed in their endeavors.\nResponsibilities (including, but not limited to the following):\nProvide client support and technical issue resolution via onsite visits to client’s office and via email and phone support\nProvide on-site client support 5 days a week \nClient on-site visits throughout the work week, resolving assigned tickets\nAnswer inbound phone support requests and triage issues to the appropriate department or technician for prompt resolution\nSupport all workstations, printers and peripherals for clients\nCommunicate with clients and colleagues early and often\nRecord all work via time entries in our ticketing system (ServiceNow) in a timely manner\nActively manage all tickets in your queue by ensuring all notes and statuses are up to date\nTroubleshoot client issues and document all steps up to resolution in ticketing system\nSelf-manage distributed workload and actively address on-going tickets\nEstablish a relationship with your assigned client\nHome visits to set-up or troubleshoot client equipment when necessary\nProvide analysis and input in a team environment\nMust be able to multi-task client issues when applicable\nDocument technical issues and take ownership of escalating issues to the appropriate resource\nMust meet the minimum standard for personal key performance indicators and contribute to the overall success of team mandated goals\nMust be flexible regarding duties and hours of work\nAbility to lift over 25lbs. of equipment\nAbility to service our client in Greenwich \nSkills:\nFundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems\nStrong technical skills in the following areas:\nDuo Security and other two factor authentication applications\nMicrosoft Exchange Administration\nFamiliarity with Azure Active Directory\nFamiliarity with Office 365 admin portal\nCitrix XenApp\nPublish/Manage Citrix applications\nRemoving hung sessions\nFamiliarity with Citrix director and Citrix studio a plus\nTroubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.)\nMobile device management technologies (Intune and Xen Mobile)\nUnderstanding of networking concepts\nVMware vSphere\nVirtual server administration:\nDisk remediation\nIncreasing resources, RAM CPU\nManaging and viewing GPO’s\nTroubleshooting server performance\nConfiguring and managing server roles\nInstall, configure & manage print queues\nTroubleshoot DNS, DHCP and TCP/IP issues\nSelf-motivated, detail-oriented and organized\nExcellent communication (oral and written), collaboration, organizational, and presentation skills\nAbility to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers)\nAbility to troubleshoot ActiveSync and other mobile device technologies\nAbility to work independently and efficiently to meet deadlines\nAbility to assess and prioritize work in a fast-paced environment\nAbility to manage resources both laterally & vertically\nQualifications:\nHS diploma required\nBachelor's degree a plus\nTechnical certifications and training a plus\nValid Driver's License and working Vehicle \n3 years minimum experience in a relevant field\nGREAT ATTITUDE, team player, always willing to pitch in and take on new tasks\nProactive/flexible nature - if you see something that can be improved, suggest it\nThe Benefits of Working for Abacus:\nCompetitive compensation\nRobust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO\nExposure to diverse array of technologies\nPart of a team of experienced technicians that aim to deliver exceptional service\nOpportunities to further technical education through certification programs\nPositive, friendly, supportive office environment\nWorkplace perks such as healthy snacks, wellness programs, and fun events\nSalary:\n$85-95K","description_format":"text","description_chars":4374,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-05T16:13:20Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.466,"p_room":0.28,"age_days":112,"expected_fill_days":55,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":true},"html_url":"https://alion.io/job/abacus-technology-technician-site-services-5","json_url":"https://alion.io/job/abacus-technology-technician-site-services-5.json","meta":{"generated_at":"2026-10-17T23:29:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1786,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":456034},"rest":"https://alion.io/mcp/rest/get_company?id=456034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabacus-technology-technician-site-services-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabacus-technology-technician-site-services-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabacus-technology-technician-site-services-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abacus-technology-technician-site-services-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabacus-technology-technician-site-services-5"}]}