{"id":3785655,"url":"https://alion.io/job/abacus-technology-technician-site-services-7","title":"Technician, Site Services","company":{"id":456034,"name":"Abacus Technology","domain":"abacustechnology.com","url":"https://alion.io/company/abacus-technology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Worth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"ServiceNow","optional":false},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"TCP/IP","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-11-04T22:31:38Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T04:49:19Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Overview:\nAs a Site Services Technician, you will have the opportunity to be an IT superhero, saving the day for a dedicated Hedge Fundclientbased in Fort Worthwhen technical issues arise. As the face of our organization for theclient, you will spend your time responding to client issues, collaborating internally and externally to resolve issues, and providing exceptional white glove service to the client. Your role will be pivotal in ensuring the client’s operations run smoothly, allowing them to focus on their core business objectives and succeed in their endeavors. \nJob Description: \nProvide best-in-class technical support to a dedicated client, resolving assigned tickets.\n\nAnswer inbound phone, email, chat, and remote support requests, triaging issues to the appropriate department or technician for timely resolution when not assigned to an onsite visit.\n\nSupport workstations, printers, and peripherals.\n\nCommunicate with the client and colleagues early and often.\n\nRecord work and time entries promptly in ServiceNow.\n\nActively manage your ticket queue, keeping notes and statuses current and documenting troubleshooting steps through resolution.\n\nIndependently manage your workload, prioritize competing client issues, and proactively address ongoing tickets.\n\nConduct home visits to set up or troubleshoot client equipment when necessary.\n\nContribute analysis and input in a collaborative team environment.\n\nTake ownership of technical issues and escalate to the appropriate resource when additional expertise is required.\n\nPerform basic network troubleshooting and collaborate with Network Services to replace network hardware and resolve common network issues.\n\nMeet individual performance standards and contribute to team goals.\n\nManage key aspects of the employee technology lifecycle, including onboarding and offboarding, workstation and peripheral setup, asset management, and audiovisual and conference room technology.\n\nIndependently troubleshoot complex issues across endpoints, applications, and network layers, documenting findings and maintaining ownership through resolution.\n\nRemain flexible regarding duties and working hours.\n\nLift equipment weighing more than 50 pounds.\n\nKnowledge, Skills, and Abilities\nFundamental knowledge of client/server environments, Active Directory, and operating system technologies to identify and resolve client computer issues.\n\nKnowledge of Duo Security and other two-factor authentication applications.\n\nMicrosoft Exchange Online administration.\n\nFamiliarity with Microsoft Entra ID and the Office 365 admin portal.\n\nKnowledge of Citrix XenApp, including publishing and managing applications and removing hung sessions.\n\nFamiliarity with Citrix Director and Citrix Studio is a plus.\n\nKnowledge of mobile device management technologies, including Microsoft Intune and XenMobile.\n\nUnderstanding of networking concepts and troubleshooting DNS, DHCP, and TCP/IP issues.\n\nKnowledge of VMware vSphere and virtual server administration, including:\nDisk remediation and increasing RAM and CPU resources.\n\nManaging and viewing Group Policy Objects (GPOs).\n\nTroubleshooting server performance.\n\nConfiguring and managing server roles.\n\nInstalling, configuring, and managing print queues.\n\nAbility to manage and troubleshoot hardware, including video cards, USB devices, peripherals, and drivers.\n\nAbility to troubleshoot Microsoft Intune and other mobile device management technologies.\n\nAttributes That Drive Success\nSelf-motivated, detail-oriented, and organized.\n\nExcellent verbal and written communication, collaboration, organizational, and presentation skills.\n\nAbility to work independently and efficiently to meet deadlines.\n\nAbility to assess and prioritize work in a fast-paced environment.\n\nAbility to coordinate resources across teams and organizational levels.","description_format":"text","description_chars":3831,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","Managed IT Services 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