{"id":3877356,"url":"https://alion.io/job/abacus-technology-technician-site-services-8","title":"Technician, Site Services","company":{"id":456034,"name":"Abacus Technology","domain":"abacustechnology.com","url":"https://alion.io/company/abacus-technology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-11-06T15:56:33Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T04:49:19Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Summary\nAs Technician, Site Services you will be a member of a Client Support Pod with the core goal of delivering white glove technical service to your Pod’s assigned client base. While your role’s primary focus is to physically service clients in their offices and home offices, all members of the Pod must remain nimble to accommodate modern day hybrid work patterns. This means all members of the Pod must be willing to respond to email tickets, phone calls, remote support sessions and other forms of remote support as requested by their manager.\nAs a contributing member of a Support Pod, you will spend your time collaborating and communicating with clients, colleagues, and 3rd parties to resolve technical issues and implement new technological devices and services.\nThis job description sets out the general nature and main duties of the role and is not an exhaustive list. The post-holder may be asked to undertake other duties of a similar nature and level that are reasonably required. ABACUS may update this job description from time to time to reflect changing business needs and will consult with the post-holder before making any significant changes. This job description does not form part of the contract of employment.\nDuties and Responsibilities:\nProvide best in class technical support to our clients primarily onsite and additionally via phone, email and remote.\nSupport and install all hardware at client sites, including but not limited to: Abacus infrastructure, workstations, printers, and peripherals.\nEffectively communicate with both clients and peers ensuring timely responses to client tickets.\nRecord all work activities in a timesheet in our ticketing system (ServiceNow).\nBe one of the primary onsite resource for the UK Support team and build relationships with UK client users. Home visits to set-up or troubleshoot client equipment when necessary.\nMust be able to multi-task client issues when applicable.\nDocument technical issues and take ownership of escalating issues to the appropriate resource.\nMust be amenable to occasional travel.\nMust meet the minimum standard for personal key performance indicators.\nMust contribute to the overall success of team mandated goals and key performance indicators.\nMust be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.\nTechnical Skills:\nCreate/Manage Active Directory accounts, groups & permissions\nDuo Security and other two factor authentication applications\nMicrosoft Exchange Administration\nAzure Active Directory/Entra ID\nTroubleshoot hardware (video cards, USB & peripheral devices, Network appliances and drivers, etc.).\nMobile device management technologies.\nUnderstanding of Networking fundamentals.\nVMware vSphere administration.\nInstall, configure & manage print queues.\nTroubleshoot DNS, DHCP and TCP/IP issues.\nManaging or working in a multi-tenant environment.\nExperience working in financial services.\nAbility to work through issues methodically.\nExperience administering Windows Server 2012 and above.\nBasic experience with policy management (Group Policy & Intune).\nSupport and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.\nExperience with advanced hardware troubleshooting and the installation of core Networking equipment.\nNice to Haves:\nAbility to lift and work with heavy equipment up to 25KG (such as a UPS).\nIncredible sense of pride and passion for what you do and a desire to help your teammates.\nMust be neat, organised, energetic, and show initiative.\nPositive attitude, team player willing to take on new tasks\nProactive/flexible nature - if you see something that can be improved, suggest it\nQualifications:\nMinimum 2-4 years’ experience working in IT roles demonstrating excellent customer service and support.\nRelevant professional qualifications a plus\nGreat attitude, team player always willing to pitch in and take on new tasks\nProactive/flexible nature\nYou'll love this job if:\nYou are highly STRATEGIC: You are always looking for opportunities to produce the best work output with the most efficiency\nYou are extremely ORGANISED: You are not overwhelmed by the thought of tackling multiple tasks simultaneously.\nYou are DETAIL ORIENTED: You appreciate the importance of having detailed and precise information.\nYou are a strong COMMUNICATOR: You are a people person and collaborate well with others.\nYou are AGILE: You adapt well to changing needs and priorities and are able to pivot easily to achieve goals and deadlines.\nYou are PASSIONATE: about your work and support the people at this company.\nPolite Notice to Recruitment Agencies: We are recruiting for this role directly, but we do have a preferred supplier list of valued recruitment partners who support us when we need a little extra help. If you are not one of our preferred recruitment partners, we won’t accept your CV introductions or grant any candidate ownership to any introductions that you make.","description_format":"text","description_chars":5086,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office","Hybrid work"],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-06T16:56:55Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":52,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/abacus-technology-technician-site-services-8","json_url":"https://alion.io/job/abacus-technology-technician-site-services-8.json","meta":{"generated_at":"2026-11-10T09:12:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21469,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":456034},"rest":"https://alion.io/mcp/rest/get_company?id=456034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabacus-technology-technician-site-services-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabacus-technology-technician-site-services-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabacus-technology-technician-site-services-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abacus-technology-technician-site-services-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabacus-technology-technician-site-services-8"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3877356}},{"tool":"search_jobs","arguments":{"company":"abacustechnology.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3877356},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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