{"id":2846300,"url":"https://alion.io/job/abacus-technology-weekend-analyst-enterprise-service-desk","title":"Weekend Analyst, Enterprise Service Desk","company":{"id":456034,"name":"Abacus Technology","domain":"abacustechnology.com","url":"https://alion.io/company/abacus-technology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":81000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-10-19T08:31:44Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T19:25:45Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Summary\nA unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will be the client’s first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your role's primary focus will be providing remote support to our clients. This position requires a high level of professionalism while performing daily support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required.\nThis role is for a full time Weekend Support Engineer - your shift will include every weekend which would be an 8-5pm (Working from home) shift - With then 2 days off a week.\nResponsibilities (including but not limited to the following as required):\nProvide best in class technical support to our clients primarily via phone and email but on occasions also onsite at client offices.\nEffectively communicate with both clients and peers ensuring timely responses.\nRecord all work activities in a timesheet in our ticketing system (ConnectWise).\nMust be able to multi-task client issues when applicable.\nDocument technical issues and take ownership of escalating issues to the appropriate SME team.\nMust be amenable to occasional travel.\nMust meet the minimum standard for personal key performance indicators.\nMust contribute to the overall success of team mandated goals and key performance indicators.\nMust be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.\nProficiencies:\nIncredible sense of pride and passion for what you do and a desire to help your teammates.\nMust be neat, organised, energetic, and show initiative.\nSupport and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.\nExperience with advanced hardware troubleshooting and the installation of core Networking equipment.\nTechnical Skills:\nCreate/Manage Active Directory accounts, groups & permissions.\nDuo Security and other two factor authentication applications.\nMicrosoft 365.\nMicrosoft Entra/Azure Active Directory/Intune.\nTroubleshoot hardware (video cards, USB & peripheral devices, and drivers, etc.).\nUnderstanding of Networking fundamentals.\nVMware vSphere administration.\nInstall, configure & manage print queues.\nTroubleshoot DNS, DHCP and TCP/IP issues.\nExperience administering Windows 10/11 and Server 2012 and above.\nExperience administering Windows Server 2012 and above.\nNice to Haves:\nAbility to learn new technologies and systems quickly.\nExperience managing or working in a multi-tenant environment.\nExperience working in Financial services and/or MSP space.\nMicrosoft certified.\nAbility to work through issues methodically.\nBasic experience with policy management (Group Policy & Intune).\nExperience in support Mac OS X devices.\nQualifications:\nMinimum 3 years’ experience working in IT roles demonstrating excellent customer service and support.\nRelevant professional qualifications a plus\nGreat attitude, team player always willing to pitch in and take on new tasks\nProactive/flexible nature\nWhat you can Expect:\nGenerous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)\nGym discount\nLife insurance\nComprehensive travel insurance for you and your family in line with scheme rules\nConfidential well-being and counselling support\nCompetitive Compensation\nContributory pension scheme\nCompany events\nPrivate Medical and Dental Insurance\nYou'll love this job if:\nYou are highly STRATEGIC: You are always looking for opportunities to produce the best work output with the most efficiency\nYou are extremely ORGANISED: You are not overwhelmed by the thought of tackling multiple tasks simultaneously.\nYou are DETAIL ORIENTED: You appreciate the importance of having detailed and precise information.\nYou are a strong COMMUNICATOR: You are a people person and collaborate well with others.\nYou are AGILE: You adapt well to changing needs and priorities and are able to pivot easily to achieve goals and deadlines.\nYou are PASSIONATE: about your work and support the people at this company.\nPolite Notice to Recruitment Agencies: We are recruiting for this role directly, but we do have a preferred supplier list of valued recruitment partners who support us when we need a little extra help. If you are not one of our preferred recruitment partners, we won’t accept your CV introductions or grant any candidate ownership to any introductions that you make.\nAbacus Information Technology Limited is an equal opportunities employer. We value diversity and promote equality across our business. The terminology used in this advert is not intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Therefore, we welcome qualified applicants applications from all sections of society and are always happy to discuss reasonable adjustments and / or additional arrangements as required to support your application.\nThis role may be subject to a background check after an employment offer has been made, and final employment will be subject to a positive result; in addition, a reference and DBS check may be requested at the final stage of the process.","description_format":"text","description_chars":5408,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Company events","Dental insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-19T11:11:16Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":8,"expected_fill_days":57,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/abacus-technology-weekend-analyst-enterprise-service-desk","json_url":"https://alion.io/job/abacus-technology-weekend-analyst-enterprise-service-desk.json","meta":{"generated_at":"2026-10-28T19:40:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27272,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":456034},"rest":"https://alion.io/mcp/rest/get_company?id=456034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabacus-technology-weekend-analyst-enterprise-service-desk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabacus-technology-weekend-analyst-enterprise-service-desk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabacus-technology-weekend-analyst-enterprise-service-desk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abacus-technology-weekend-analyst-enterprise-service-desk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabacus-technology-weekend-analyst-enterprise-service-desk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2846300}},{"tool":"search_jobs","arguments":{"company":"abacustechnology.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2846300},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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