{"id":2849240,"url":"https://alion.io/job/abb-associate-field-service-technician-3","title":"Associate Field Service Technician","company":{"id":44977,"name":"ABB","domain":"abb.com","url":"https://alion.io/company/abb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":46900,"max":75040,"currency":"USD","period":"year","gross":null,"usd_annual":75040},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T09:01:12Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.\nThis position reports to:\nService Manager__\nYour role and responsibilities\nAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration combined with a focus on diversity, inclusion, and equal opportunities are key drivers in our aim to empower everyone to create sustainable solutions.\nIn this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service and executing service work as per customer order and expectation. You will ensure customer retention by effectively communicating the service work timeline and expectations.\nABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.\nThe work model for the role is: Remote, Atlanta, GA. {#LI-Remote}\nYour role and responsibilities:\nWork on-site with customers to identify opportunities for operational improvement and eliminate pain points. \nPerform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting. \nPrepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available. \nExecute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements. \nBuild and maintain positive customer relationships to enhance satisfaction. \nIdentify potential new sales opportunities while addressing customer needs and communicate them internally. \nProactively detect potential equipment failures and recommend corrective actions. \nIdentify and suggest product and quality improvements. \nProvide recommendations to management for improving operations and customer service. \nFollow safety protocols and maintain safe work and environmental practices. \nReport unsafe practices and incidents promptly. \nQualifications for the role:\nCertificate in Skilled Trades (electrical and electronics certificate preferred) with OSHA 30 certification required.\nAbility to interact and communicate (written and verbal) information to varying levels within the organization. \nAbility to use Microsoft Office products. \nAbility to Project Manage using MS Project or Excel preferred. \nAdvanced ability to stay organized and meet deadlines on administrative duties. \nWorks with a sense of urgency and ownership; until the job is complete!\nCandidates must already have work authorization that would permit them to work for ABB in the US.\nWhat's in it for you\nWe want you to bring your full self to work-your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.\nABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.\nAll qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.\nFor more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf\nAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.\nProtected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to . Resumes and applications will not be accepted in this manner.\nWhile base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $46,900 and $75,040 annually.\nABB Benefit Summary for eligible US employees\nGo to MyBenefitsABB.com and click on “Candidate/Guest” to learn more\nHealth, Life & Disability\nChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. \nChoice between two dental plan options: Core and Core Plus\nVision benefit\nCompany paid life insurance (2X base pay)\nCompany paid AD&D (1X base pay)\nVoluntary life and AD&D - 100% employee paid up to maximums\nShort Term Disability - up to 26 weeks - Company paid\nLong Term Disability - 60% of pay - Company paid. Ability to “buy-up” to 66 2/3% of pay.\nSupplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance\nParental Leave - up to 6 weeks\nEmployee Assistance Program\nHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption\nEmployee discount program\nRetirement\n401k Savings Plan with Company Contributions \nEmployee Stock Acquisition Plan (ESAP)\nTime off\nABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.\nBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.\nReady to make an impact?\nApply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.","description_format":"text","description_chars":7047,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Industrial Automation","Industrial Robotics"],"lifecycle":[{"event":"open","at":"2026-10-19T12:31:09Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.822,"p_room":0.9,"age_days":7,"expected_fill_days":18,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":75040,"is_top_pay":true},"html_url":"https://alion.io/job/abb-associate-field-service-technician-3","json_url":"https://alion.io/job/abb-associate-field-service-technician-3.json","meta":{"generated_at":"2026-10-21T10:03:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14313,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44977},"rest":"https://alion.io/mcp/rest/get_company?id=44977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabb-associate-field-service-technician-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabb-associate-field-service-technician-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabb-associate-field-service-technician-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abb-associate-field-service-technician-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabb-associate-field-service-technician-3"}]}