{"id":3764102,"url":"https://alion.io/job/abb-country-service-manager","title":"Country Service Manager","company":{"id":44977,"name":"ABB","domain":"abb.com","url":"https://alion.io/company/abb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":328,"ghost_share":0,"stale_share":0.402,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Almaty, Kazakhstan"],"countries":["KZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T19:25:32Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T07:51:05Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.\nThis position reports to:\nLocal Business Line Manager__\nIn this role, you will have the opportunity to manage and run the local Service organization, implementing the Business Line M&M Service strategy and ensuring sustainable business growth. You will oversee service operations, performance, and delivery, taking responsibility for key financial targets, customer satisfaction, and operational excellence. Working closely with Sales, Engineering, Supply Chain Management, and Project Management teams, you will improve customer relationships, support service sales growth, and promote continuous improvement. You will also demonstrate your leadership skills by developing and motivating teams, ensuring high standards of health, safety, and integrity, while maintaining an effective and efficient service organization.\nThe work model for the role is: #hybrid #hybrid-Li\nThis role contributes to the Business Line M&M Service organization in Almaty, Kazakhstan. It reports to the Local Business Line Manager, with key stakeholders including Global Business Line M&M and local Sales, Engineering, SCM, Project Management, and Service Operations teams.\nKey Responsibilities:\nImplementing the Business Line M&M Service strategy locally and supporting sustainable service business growth in line with global business objectives\nManaging, coordinating and supervising Service teams and disciplines to ensure efficient operations, optimal workload allocation and high customer satisfaction\nManaging financial and operational performance, ensuring delivery of agreed Revenue, EBIT, OCF and NWC targets while maintaining balanced Service Cost Centres\nSupporting Service Sales activities by working closely with the Sales team to meet Order Revenue targets, increase customer reach and develop service business opportunities\nOverseeing service delivery and operational performance, ensuring compliance with agreed quality standards and consistent customer satisfaction\nManaging Operations & Maintenance customer relationships, including handling claims, complaints and customer enquiries while ensuring effective cost management and long-term customer retention\nContinuously enhancing existing service products and offerings, contributing to new service development, and engaging in global service development efforts\nEnsuring effective collaboration with Sales, Engineering, Supply Chain Management, Project Management and other Service Business Lines to deliver integrated customer solutions\nPromoting a positive health, safety and integrity culture across the Service organization in cooperation with the local HSE Manager\nLeading and developing Service teams by ensuring appropriate staffing, skills and knowledge, while motivating employees and supporting their professional growth\nYou will join the Business Line M&M Service organization in Almaty, Kazakhstan, working closely with local and global teams to support service growth, operational excellence, and customer satisfaction through effective cross-functional collaboration.\nQualifications:\nYou have 10+ years of experience in automation or electrical industries, particularly in sales, service operations, maintenance or engineering services\nYou have deep knowledge of Kazakhstan’s industrial markets, business environment, and customer landscape\nYou have demonstrated experience leading field service or Operations & Maintenance teams, with full P&L accountability spanning Revenue, EBIT, and OCF\nYou possess experience with ERP, CRM and Field Service systems (SAP), as well as budgeting, forecasting and cost center management\nYou have solid knowledge of industrial electrical or automation systems, service contracts and customer relationship management\nYou have knowledge of Health, Safety and Environment (HSE) requirements and compliance\nYou show effective leadership, support team growth, think strategically, and manage change well\nYou communicate well and bring effective stakeholder engagement, problem-solving, and cross-functional collaboration abilities\nDegree in Engineering (Electrical, Mechanical, Automation or a related field)\nYou are comfortable communicating in English and Russian; knowledge of Kazakh would be an asset\nWhat's in it for you?\nWe give you the freedom to take initiative, question assumptions, and lead with assurance. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.\nBe part of something bigger. This is where progress is powered, teams initiate action, and we move the world forward together.\nRun What Runs the World.\nBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.\nReady to make an impact?\nApply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.","description_format":"text","description_chars":5174,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Kazakh","level":"All levels","optional":false},{"language":"Russian","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Industrial Automation","Industrial Robotics"],"lifecycle":[{"event":"open","at":"2026-11-04T19:25:32Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":23,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/abb-country-service-manager","json_url":"https://alion.io/job/abb-country-service-manager.json","meta":{"generated_at":"2026-11-10T10:03:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23394,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44977},"rest":"https://alion.io/mcp/rest/get_company?id=44977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabb-country-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabb-country-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabb-country-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abb-country-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabb-country-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3764102}},{"tool":"search_jobs","arguments":{"company":"abb.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3764102},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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