{"id":2837855,"url":"https://alion.io/job/abb-customer-support-specialist-3","title":"Customer Support Specialist","company":{"id":44977,"name":"ABB","domain":"abb.com","url":"https://alion.io/company/abb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":176,"ghost_share":0,"stale_share":0.676,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia","Surabaya, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-19T07:40:56Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T13:10:52Z","board_verified":false,"closed_at":"2026-10-23T13:10:52Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.\nThis position reports to:\nCustomer Operation Manager__\nYour role and responsibilities\nIn this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.\nThe work model for the role is: hybrid\nThis role is contributing to the PG 4094/MO/MOSE/Customer Operation in Jakarta and Surabaya. \nYou will be mainly accountable for:\nEnsuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.\nRecommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., order status, invoice, etc.) is in place.\nKeeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.\nPreparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.\nYou will join a dynamic and high performing team, where you will be able to thrive.\nQualifications for the role\nBachelor’s degree in Business Administration, Engineering, Marketing, Finance, or a related field.\nMinimum 3 years of experience in Sales Support, Customer Service, Commercial Operations, Tender/Bid Management, or a related business support function.\nWorking knowledge of ERP systems, preferably SAP.\nProactive communication skills with the ability to coordinate effectively across sales, service, operations, and customer stakeholders. Good teamwork, accountability, and customer-oriented mindset.\nAbility to identify potential risks, resolve issues efficiently, and support effective decision-making.\nFluent in English and Bahasa Indonesia, both written and spoken.\n More about us\nABB Motion Service (MOSE) is part of ABB's Motion Business Area, a global leader in motors, drives, and lifecycle services. We help customers across a wide range of industries improve reliability, productivity, energy efficiency, and sustainability through innovative service solutions and technical expertise. Our Customer Support team plays a critical role in delivering seamless customer experiences by managing order execution, coordinating with internal stakeholders, and supporting the efficient delivery of service solutions to our customers.\nBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.\nReady to make an impact?\nApply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.","description_format":"text","description_chars":3139,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Indonesian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Industrial Automation","Industrial Robotics"],"lifecycle":[{"event":"open","at":"2026-10-19T07:40:56Z"},{"event":"close","at":"2026-10-23T13:10:52Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/abb-customer-support-specialist-3","json_url":"https://alion.io/job/abb-customer-support-specialist-3.json","meta":{"generated_at":"2026-10-25T04:59:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6727,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44977},"rest":"https://alion.io/mcp/rest/get_company?id=44977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabb-customer-support-specialist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabb-customer-support-specialist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabb-customer-support-specialist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abb-customer-support-specialist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabb-customer-support-specialist-3"}]}