{"id":3014571,"url":"https://alion.io/job/abb-customer-support-specialist-ai-expert","title":"Customer Support Specialist - AI Expert","company":{"id":44977,"name":"ABB","domain":"abb.com","url":"https://alion.io/company/abb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":187,"ghost_share":0,"stale_share":0.652,"repost_share":0.005,"time_to_fill_p50_days":20,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dalmine, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":36000,"max":null,"currency":"EUR","period":"year","gross":null,"usd_annual":40410},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-29T17:32:12Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.\nThis position reports to:\nSales Support Manager - Customer Support__\nYour Role and Responsibilities\nIn our Customer Support team, you will contribute to the transition towards digital tools, supporting the adoption of practical solutions. You will play a key role in supporting the full lifecycle of customer orders, from initial entry into our systems to ongoing coordination and assistance throughout the process\n- Work model: #LI-Hybrid\nIn this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for:\nContributing to the identification and adoption of digital solutions that support team activities and process evolution.\nExploring the use of AI-based tools and automation to support specific order entry steps, from data collection to document or information handling.\nLeading the resolution of customer requests by coordinating with internal teams.\nManaging the end-to-end handling of orders (e.g., scheduling, invoicing, transportation).\nKeeping customers proactively informed and helping clarify their requests.\nLeading initiatives aimed at improving the overall customer experience, ensuring responsiveness, clarity, and reliability throughout the order process.\nQualifications for the Role\nYou are pursuing or have recently completed a degree in Management Engineering, Economics, Data Analytics, or a related field.\nYou are passionate about digital tools and customer support processes\nYou have excellent knowledge of Microsoft Office, especially Excel; familiarity with data analysis and visualization tools such as Power BI, and interest in Microsoft digital platforms such as Power Apps, Power Automate, SharePoint, and AI-based tools including Microsoft Copilot.\nYou enjoy working in a team and communicating effectively with diverse stakeholders.\nYou demonstrate ownership, a problem-solving mindset, and a proactive approach\nA strong team-oriented attitude, good communication skills, and courage complete the profile.\nYou are comfortable communicating in both Italian and English.\nCompensation Package\nAs part of our commitment to transparency, we want to share the compensation details for this position:\nApplicable CBA: Metalmeccanico\nMinimum annual salary: €36.000,00\nVariable Pay: Eligible for Company Productivity Bonus\nThe offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.\nBenefits as per policy\nFlexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families\nWelfare plan with a wide range of personalized services\nCanteen or meal vouchers provided\nMore about us\nABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets..\nJoin us. Be part of the team where progress happens, industries transform, and your work shapes the world. \nRun What Runs the World.\n#ABBCareers #RunwithABB\nBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.\nReady to make an impact?\nApply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.","description_format":"text","description_chars":4238,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"Italy","iso":"IT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Power Grid","Industrial Automation","Industrial Robotics"],"lifecycle":[{"event":"open","at":"2026-10-21T16:16:32Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.48,"p_room":0.45,"age_days":37,"expected_fill_days":20,"reasons":["conf:3","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":40410,"is_top_pay":false},"html_url":"https://alion.io/job/abb-customer-support-specialist-ai-expert","json_url":"https://alion.io/job/abb-customer-support-specialist-ai-expert.json","meta":{"generated_at":"2026-10-29T18:03:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26785,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44977},"rest":"https://alion.io/mcp/rest/get_company?id=44977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabb-customer-support-specialist-ai-expert"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabb-customer-support-specialist-ai-expert"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabb-customer-support-specialist-ai-expert"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abb-customer-support-specialist-ai-expert\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabb-customer-support-specialist-ai-expert"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3014571}},{"tool":"search_jobs","arguments":{"company":"abb.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3014571},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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