{"id":3053207,"url":"https://alion.io/job/abb-field-service-engineer-automation-system-hydro","title":"Field Service Engineer - Automation system-(HYDRO)","company":{"id":44977,"name":"ABB","domain":"abb.com","url":"https://alion.io/company/abb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":208,"ghost_share":0,"stale_share":0.558,"repost_share":0.005,"time_to_fill_p50_days":21,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia","Jakarta, Indonesia","Bangkok, Thailand","Philippines"],"countries":["MY","ID","TH","PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5018},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Machine Learning","optional":true}],"status":"live","first_seen_at":"2026-10-22T02:42:17Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-01T08:53:17Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.\nThis position reports to:\nService Manager - Excitation__\nYour role and responsibilities\nIn this role, you will execute technical service activities with low to medium complexity on DCS and PLC systems across hydro power plants and industrial facilities in the APAC region. You will deliver exceptional customer service while troubleshooting complex equipment, identifying operational improvement opportunities, and maintaining the highest standards of quality and safety. Your work directly impacts customer satisfaction, operational reliability, and ABB's reputation for service excellence.\nWork Model: Hybrid #LI-Hybrid, Onsite #LI-Onsite\nThis role is contributing to Automation Energy Industries Excitation Business.\nLocations: Malaysia/Philippines/Indonesia, or Thailand.\nYou will be mainly responsible for:\nPlanning, preparing, and executing field service work on DCS and PLC systems in accordance with customer orders, work instructions, ABB standard processes, and quality standards while maintaining full compliance with health, safety, and environmental guidelines.\n\nPerforming on-site and remote diagnostics to identify technical issues, troubleshoot equipment and process failures, and provide root-cause analysis and recommendations to prevent future occurrences.\n\nDelivering superior customer experience by maintaining clear communication of service timelines, managing expectations, ensuring on-time job completion, and executing work with a first-time right approach.\n\nPreparing comprehensive material lists, verifying availability and quality of all parts and equipment prior to service execution, and maintaining organized documentation of all service activities and technical reports for customer sign-off.\n\nWorking collaboratively with customers on-site to identify operational pain points, improvement opportunities, and potential system enhancements, then notifying the account team for follow-up commercial engagement.\n\nServicing multiple DCS system configurations with demonstrated expertise in hydro power processes, utilizing all relevant diagnostic and service tools while maintaining current technical certification and knowledge.\n\nDriving continuous improvement by identifying enhancement opportunities in service delivery processes, requesting proactive corrective actions from engineering teams, and implementing recommendations for operational efficiency.\n\nMaintaining customer retention and satisfaction through professional conduct, responsive communication, reliability, and commitment to delivering value-added service solutions that strengthen long-term partnerships.\n\nQualifications for the role:\nBachelor's degree in Electrical Engineering, Electronics Engineering, or equivalent qualification with minimum 5 years of hands-on field service experience in troubleshooting, maintenance, and commissioning of PLC/DCS systems.\n\nProven expertise servicing multiple DCS system types with strong technical understanding of hydro power generation processes and demonstrated experience in power plants or industrial facilities (Oil & Gas, hydro power, or similar sectors).\n\nProficiency with ABB PLC or DCS systems combined with hands-on troubleshooting experience with field instruments, control systems, and electrical automation concepts.\n\nFluent in spoken and written English with excellent customer communication and interpersonal skills; proficiency with Microsoft Office (Word, Excel) for documentation, reporting, and technical analysis.\n\nStrong sense of urgency and commitment to customer satisfaction with ability to execute work with attention to detail, meet tight deadlines, and maintain high quality standards consistently.\n\nProven problem-solving capability with ability to work independently in field environments, coordinate with distributed teams, and think critically to propose practical solutions to technical challenges.\n\nWillingness to travel frequently within the APAC region (Malaysia, Philippines, Indonesia, Thailand) and flexibility to work onsite at customer locations in dynamic industrial environments.\n\nWhat's in it for you?\nJoin a global leader in power and automation technology with opportunities to make a tangible impact on customer operations and drive technical innovation across the APAC region.\nBenefits\nWe also offer our employees the following benefits:\nAttractive remuneration along with incentives based on performance\n\nComprehensive medical and insurance coverage\n\nLearning, development programs\n\nhybrid/flexible work practices\n\nInclusive and safety-driven work culture\n\n More about us\nThe Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.\n#ABBCareers\nBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.\nReady to make an impact?\nApply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.","description_format":"text","description_chars":6019,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Insurance coverage"],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Industrial Automation","Industrial Robotics"],"lifecycle":[{"event":"open","at":"2026-10-22T02:42:17Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.628,"p_room":0.9,"age_days":10,"expected_fill_days":21,"reasons":["conf:2","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/abb-field-service-engineer-automation-system-hydro","json_url":"https://alion.io/job/abb-field-service-engineer-automation-system-hydro.json","meta":{"generated_at":"2026-11-01T15:55:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24427,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44977},"rest":"https://alion.io/mcp/rest/get_company?id=44977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabb-field-service-engineer-automation-system-hydro"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabb-field-service-engineer-automation-system-hydro"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabb-field-service-engineer-automation-system-hydro"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abb-field-service-engineer-automation-system-hydro\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabb-field-service-engineer-automation-system-hydro"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3053207}},{"tool":"search_jobs","arguments":{"company":"abb.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3053207},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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