{"id":3374674,"url":"https://alion.io/job/abb-is-consumer-care-specialist","title":"IS Consumer Care Specialist","company":{"id":44977,"name":"ABB","domain":"abb.com","url":"https://alion.io/company/abb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":260,"ghost_share":0,"stale_share":0.473,"repost_share":0.004,"time_to_fill_p50_days":21,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Operations","role_family":"Operations","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":763},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-04T19:25:32Z","board_verified":false,"closed_at":"2026-11-04T19:25:32Z","days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.\nThis Position reports to:\nIS Consumer Care Regional Manager IMEAIS Customer Care Specialist\nAs an IS Customer Care specialist for India Middle East and Africa, you are the primary face of IS for our business users, delivering a high-quality, customer-first service experience. You act as a trusted partner to the business, ensuring OSS and premium support services are reliable, responsive, and continuously improving. Your role focuses on enabling productivity through proactive service management, clear communication, monitoring and hands-on end-user support.\nYou will oversee service delivery performance and collaborate closely with stakeholders to align IT services with business needs. You will also introduce and support new services such as IS@yrdesk, printing services, and modern conference room solutions.\nThe work model for the role is #Hybrid (4days working from office)\nThis role is contributing to the core IS Services in India.\nYour Responsibilities\nConsumer Care Operations\nActs as seamless customer interface for CX towards Business and IS services stakeholders (SPOCs)\nEnsure consistent delivery of high-quality support across in-person and virtual channels within CX\nMonitor service queues, response times, escalations, and service-level performance. Coordinate complex tickets\nReport in regular feedback sessions to key stakeholders\nEscalation Management\nSPOC for Countries on Request Fulfillment and act as escalation point for Customers & Consumers for CX\nConsumer Experience, Communication, Point of Contact (SPOC) and Engagement\nBuild strong consumer relationships and increase visibility of Customer Care services through communications, training and brand awareness initiatives.\nWork with Voice of the Consumer (VoC) counterparts for each function - use insights to drive overall experience improvement.\nPartner with UX to improve User Experience across CX Consumer Support, CX Workplace Services, CX Architecture, Consumer Insights\nmarket tailored support services to business/countries/sites. \ncapture feedback, needs, new requirements and actively look for service improvements from various sources and stakeholders e.g. VoC, so role is also analytical/data driven.\nProactive service improvement & data-driven insights. use service data, trends\nCollaborate closely with internal delivery teams to ensure aligned consumer experience and seamless service delivery\nYour Background\nBachelor’s degree in Information Systems or a related field preferred\nMinimum of 10 years’ experience in enterprise end-user or customer support roles\nStrong sense of ownership, accountability, and customer focus\nAbility to work independently while contributing positively to a collaborative team environment\nExperience thriving in a fast-paced, service-driven organization\nStrong analytical, problem-solving, and communication skills\nProficient in Microsoft Office tools\nFluent in English\nOur mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.\nBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.\nReady to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.\nRecruitment Fraud Warning\nABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process.\nView current job openings and apply at: https://careers.abb/global/en/home\nFor more information, read our full fraud warning notice at: https://global.abb/group/en/careers/how-to-apply/fraud-warning","description_format":"text","description_chars":4068,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Industrial Automation","Industrial Robotics"],"lifecycle":[{"event":"open","at":"2026-10-28T02:21:32Z"},{"event":"close","at":"2026-11-04T19:25:32Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/abb-is-consumer-care-specialist","json_url":"https://alion.io/job/abb-is-consumer-care-specialist.json","meta":{"generated_at":"2026-11-04T22:57:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1197,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44977},"rest":"https://alion.io/mcp/rest/get_company?id=44977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabb-is-consumer-care-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabb-is-consumer-care-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabb-is-consumer-care-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abb-is-consumer-care-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabb-is-consumer-care-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3374674}},{"tool":"search_jobs","arguments":{"company":"abb.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3374674},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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