{"id":3798129,"url":"https://alion.io/job/abb-is-operations-manager","title":"IS Operations Manager","company":{"id":44977,"name":"ABB","domain":"abb.com","url":"https://alion.io/company/abb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":298,"ghost_share":0,"stale_share":0.423,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Poland"],"countries":["IN","PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"ITIL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-05T10:19:17Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T05:52:09Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.\nThis position reports to:\nIS Service Owner - Run Services__\nIn this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your skills by ensuring continuous improvement and compliance.\nThe work model for the role is hybrid.\nYou will be mainly accountable for:\nManaging the operational execution of key enterprise applications, ensuring 99.9% uptime and service stability.\nProviding technical skill in diagnosing, identifying and fixing, and resolving infrastructure and application issues to ensure service continuity.\nMonitoring and optimizing system performance, carefully identifying inefficiencies and implementing solutions to improve operational effectiveness.\nEnsuring compliance with ITIL processes, security standards, and applicable corporate policies.\nCollaborating with external vendors to define Service Level Agreements (SLAs), monitor service quality, and manage technical escalations.\nImplementing automation and continuous improvements in operational processes to enhance the efficiency and resilience of RUN Services.\nSupporting application onboarding and ensuring effective transitions into RUN Services.\nMonitoring and analyzing Key Performance Indicators (KPIs), providing insights and recommendations to improve service quality and operational performance.\nQualifications for the role:\nYou have 3-5 years of practical experience in IT operations, including managing enterprise applications and infrastructure.\nYou possess solid technical knowledge of cloud environments (Azure/AWS), Linux/Windows operating systems, networking, and databases.\nYou have demonstrated experience in identifying and fixing, diagnosing, and resolving complex IT incidents and system performance issues.\nYou have a well-developed understanding of ITIL frameworks and IT Service Management processes, including Incident, Problem, and Change Management.\nYou have practical experience with automation tools and practices, such as scripting, CI/CD, and monitoring solutions, to improve operational efficiency.\nYou demonstrate effective organizational and problem-solving skills, with the ability to manage multiple priorities, respond to changing requirements, and maintain service quality.\nAs an advantage, you hold ITIL, Azure, or infrastructure-related certifications.\nYour benefits:\nEnjoy flexible working hours to support your work-life balance.\nBenefit from the possibility of working from home, including a financial contribution to support your home office setup.\nReceive an annual financial bonus and benefit from an annual salary review.\nExplore opportunities for career growth and professional development within an international organization.\nTake advantage of a MultiSport card to support your health and well-being.\nBenefit from private medical care (including offers for family members) and life insurance.\nAccess learning and development opportunities, including internal and external professional training and language courses.\nChoose from various benefits in kind, ranging from healthy lifestyle offerings and knowledge sharing to team-building activities.\nBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.\nReady to make an impact?\nApply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.","description_format":"text","description_chars":3914,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Home office","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Industrial Automation","Industrial Robotics"],"lifecycle":[{"event":"open","at":"2026-11-05T10:19:17Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":23,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/abb-is-operations-manager","json_url":"https://alion.io/job/abb-is-operations-manager.json","meta":{"generated_at":"2026-11-07T07:45:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3314,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44977},"rest":"https://alion.io/mcp/rest/get_company?id=44977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabb-is-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabb-is-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabb-is-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abb-is-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabb-is-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3798129}},{"tool":"search_jobs","arguments":{"company":"abb.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3798129},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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