{"id":3914543,"url":"https://alion.io/job/abb-order-management-specialist-7","title":"Order Management Specialist","company":{"id":44977,"name":"ABB","domain":"abb.com","url":"https://alion.io/company/abb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":328,"ghost_share":0,"stale_share":0.402,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Notting Hill, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T07:51:05Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.\nThis position reports to:\nCustomer Operations Manager - AU & NZ__\nYour Role and Responsibilities\nIn this role, you'll help run what runs the world by delivering meaningful work that creates real impact. Join ABB as an Order Management Specialist and support our Electrification Products business across Australia and New Zealand.\nThis is more than a traditional order management role. We're looking for someone who is curious, tech-savvy, and energized by finding smarter ways of working. You'll play a key role in supporting our customers while also helping shape the future of our processes, systems, and customer experience.\nWorking closely with the Customer Operations Manager and cross-functional teams, you'll take ownership of customer orders, claims, and service requests while identifying opportunities to improve efficiency, strengthen processes, and optimize the systems we use every day.\nWhether you're an early-career professional, recent graduate, or someone looking to build a long-term career in supply chain and customer operations, we'd love to hear from you if you're eager to learn, challenge the status quo, and bring fresh thinking to the team.\nWork model: Hybrid\nWhat You'll Be Doing\nDeliver outstanding customer service by acting as a key liaison between customers and internal teams, ensuring every decision is made with the customer experience in mind.\nManage customer orders and requests with accuracy, efficiency, and a strong attention to detail throughout the order lifecycle.\nTake ownership of issue resolution and claims management, working collaboratively with internal stakeholders to achieve positive customer outcomes.\nAnalyze existing processes and systems, identifying opportunities to simplify, automate, and improve ways of working.\nLead and support continuous improvement initiatives, driving enhancements across order management processes, workflows, and systems.\nPartner with key stakeholders to help shape system improvements and contribute to future system upgrades and transformation projects.\nUse data and insights to identify trends, solve problems, and support informed decision-making.\nMaintain accurate records and reporting while helping improve operational performance and customer satisfaction.\nChampion a culture of innovation, collaboration, and continuous improvement across the team.\nWhat We're Looking For\nExperience in customer service, customer operations, supply chain, order management, or a similar role within a technical, industrial, or B2B environment.\nStrong customer focus and a genuine desire to deliver exceptional service and outcomes.\nExperience working with ERP systems such as SAP and a strong interest in understanding how systems can drive operational excellence.\nAdvanced Microsoft Excel skills and exposure to Power BI, with the ability to analyse data and translate insights into actions.\nStrong communication and stakeholder management skills, with the ability to collaborate across multiple teams.\nA process-driven mindset with a passion for continuous improvement and operational efficiency.\nExperience with Salesforce or similar CRM platforms is highly regarded.\nStrong attention to detail combined with the ability to see the bigger picture and recommend improvements.\nA proactive, positive attitude and willingness to challenge existing processes in pursuit of better outcomes.\nEarly Talent Welcome\nWe're particularly interested in speaking with ambitious early-career professionals and graduates who are looking to build a career in Supply Chain, Customer Operations, Business Analytics, or Process Improvement.\nIf you bring energy, curiosity, strong digital literacy, and a desire to make things better, we'll provide the support, development, and opportunities to help you grow. We value fresh perspectives and new ideas, and we're looking for people who aren't afraid to question existing processes, leverage technology, and contribute to the future of the business.\nOur team believes the best ideas can come from anywhere. If you're motivated, customer-focused, and excited about improving systems, processes, and the way we work, we want to hear from you.\nAbout Us\nABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.\nBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.\nReady to make an impact?\nApply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.","description_format":"text","description_chars":5452,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Industrial Automation","Industrial Robotics"],"lifecycle":[{"event":"open","at":"2026-11-07T10:25:46Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":5,"expected_fill_days":23,"reasons":["conf:5","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/abb-order-management-specialist-7","json_url":"https://alion.io/job/abb-order-management-specialist-7.json","meta":{"generated_at":"2026-11-10T07:53:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18337,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44977},"rest":"https://alion.io/mcp/rest/get_company?id=44977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabb-order-management-specialist-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabb-order-management-specialist-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabb-order-management-specialist-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abb-order-management-specialist-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabb-order-management-specialist-7"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3914543}},{"tool":"search_jobs","arguments":{"company":"abb.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3914543},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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