{"id":3422003,"url":"https://alion.io/job/abb-process-analyst-customer-care","title":"Process Analyst - Customer Care","company":{"id":44977,"name":"ABB","domain":"abb.com","url":"https://alion.io/company/abb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":199,"ghost_share":0,"stale_share":0.588,"repost_share":0.005,"time_to_fill_p50_days":21,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Berlin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":124000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1085},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-28T21:11:13Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T22:11:14Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.\nThis position reports to:\nCustomer Care Manager__\nIn this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.\nThe work model for the role is: Hybrid {#LI-Hybrid} (Must be in/near New Berlin, WI)\nThis role is contributing to the MOSE Customer Service Team in the USA. Main stakeholders are MOSE Leadership.\nYou will be mainly accountable for:\nAccounts Receivable Management - Monitor and manage outstanding customer balances, partnering with internal teams and customers to resolve billing discrepancies and accelerate payment.\n\nDispute Resolution - Investigate and resolve customer disputes related to invoices, credits, pricing, and product issues while documenting root causes and corrective actions.\n\nProcess Improvement & Automation - Identify, develop, and implement process improvements within the customer care function, including Salesforce (SFDC) workflow enhancements, automation opportunities, and CRM optimization to drive efficiency and elevate the customer experience.\n\nCustomer On-time Delivery - Track orders from release through completion, identify delays, and coordinate with operations and logistics to ensure on-time delivery performance.\n\nCustomer Facing Tool Support - Provide customer escalation support for E-commerce tools and other customer facing business applications.\n\nOur team dynamics\nYou will join a talented and high performing team, where you will be able to thrive.\n Qualifications for the role\nMinimum of 3 years of experience in sales, customer service or general business\n\nBachelor's degree in Business or related field\n\nAdvanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query, lookup formulas)\n\nExperience with business applications/software (SAP, Salesforce, MS Office)\n\nYou are passionate about process improvement and data analytics\n\nFluent in English with advance verbal and written communication skills\n\nMore about us\nABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.\nAll qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.\nFor more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf\nAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.\nProtected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to . Resumes and applications will not be accepted in this manner.\nABB Benefit Summary for eligible US employees\n[excludes ABB E-mobility, Athens union, Puerto Rico]\nGo to www.myBenefitsABB.com and click on “Candidate/Guest” to learn more\nHealth, Life & Disability\nChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.\n\nChoice between two dental plan options: Core and Core Plus\n\nVision benefit\n\nCompany paid life insurance (2X base pay)\n\nCompany paid AD&D (1X base pay)\n\nVoluntary life and AD&D - 100% employee paid up to maximums\n\nShort Term Disability - up to 26 weeks - Company paid\n\nLong Term Disability - 60% of pay - Company paid. Ability to “buy-up” to 66 2/3% of pay.\n\nSupplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance\n\nParental Leave - up to 6 weeks\n\nEmployee Assistance Program\n\nHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption\n\nEmployee discount program\n\nRetirement\n401k Savings Plan with Company Contributions\n\nEmployee Stock Acquisition Plan (ESAP)\n\nTime off\nABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.\nBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.\nReady to make an impact?\nApply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.","description_format":"text","description_chars":5581,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["401k plan","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Industrial Automation","Industrial Robotics"],"lifecycle":[{"event":"open","at":"2026-10-28T21:11:13Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/abb-process-analyst-customer-care","json_url":"https://alion.io/job/abb-process-analyst-customer-care.json","meta":{"generated_at":"2026-10-30T22:28:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13289,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44977},"rest":"https://alion.io/mcp/rest/get_company?id=44977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabb-process-analyst-customer-care"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabb-process-analyst-customer-care"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabb-process-analyst-customer-care"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abb-process-analyst-customer-care\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabb-process-analyst-customer-care"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3422003}},{"tool":"search_jobs","arguments":{"company":"abb.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3422003},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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