{"id":2955948,"url":"https://alion.io/job/abb-rdc-customer-support-specialist-2","title":"RDC Customer Support Specialist","company":{"id":44977,"name":"ABB","domain":"abb.com","url":"https://alion.io/company/abb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":237,"ghost_share":0,"stale_share":0.511,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lancaster, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":139000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":768},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-03T06:46:55Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.\nThis position reports to:\nRDC Planning & Fulfillment Lead__\nIn this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.\nThe work model for the role is: Onsite in Lancaster, TX (Dallas region) #LI-Onsite\nYour role and responsibilities:\nIndependently solves the most complex customer support issues.\nEnsures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, Feeder Factories, and other internal and/or external teams.\nRecommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.\nKeeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.\nEnsures a positive customer experience throughout the entire process.\nPrepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information.\nTracks regular sales performance against the target and shares insights with the management.\nMonitor and develop the strategy to ensure 100 % ROTD\nProactively identify fulfillment issues and communicate them to customers. Work with PMM or Engineering to provide alternate materials if possible.\nOur Team Dynamics\nOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.\nQualifications for the role:\nBachelor's degree in Engineering, Computer Science, Business Administration, or related field and 6+ years of experience is the following: Incoterms knowledge, customer experience success, project execution, and/or supply chain is required.We will also consider an Associate's Degree in Engineering, Business Administration or related field with 8+ years of relevant work experience or a HS Diploma/GED and 10+ years of relevant experience \n\nAdvanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.•Previous Supply Chain Experience\nAdvanced ability to use Microsoft Office products.\nAdvanced ability to use SAP.\nModerate ability to Project Manage using MS Project or Excel.\nAdvanced ability to write test plans and reports detailing test results.\nAdvanced ability to stay organized and meet deadlines on administrative duties.\nCollaborates well with others.\nWorks with a sense of urgency and ownership; until the job is complete\nCandidates must already have work authorization that would permit them to work for ABB in the US.\nWhat's in it for you\nWe empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger\nABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.\nAll qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.\nFor more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf\nAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.\nProtected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to . Resumes and applications will not be accepted in this manner.\nABB Benefit Summary for eligible US employees\n[excludes ABB E-mobility, Athens union, Puerto Rico]\nGo to MyBenefitsABB.com and click on “Candidate/Guest” to learn more\nHealth, Life & Disability\nChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. \nChoice between two dental plan options: Core and Core Plus \nVision benefit \nCompany paid life insurance (2X base pay) \nCompany paid AD&D (1X base pay) \nVoluntary life and AD&D - 100% employee paid up to maximums \nShort Term Disability - up to 26 weeks - Company paid \nLong Term Disability - 60% of pay - Company paid. Ability to “buy-up” to 66 2/3% of pay. \nSupplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance \nPaid Parental Leave \nEmployee Assistance Program \nHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption \nEmployee discount program \nRetirement\n401k Savings Plan with Company Contributions \nEmployee Stock Acquisition Plan (ESAP) \nTime off\nABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.\nBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.\nReady to make an impact?\nApply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.","description_format":"text","description_chars":6685,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Industrial Automation","Industrial Robotics"],"lifecycle":[{"event":"open","at":"2026-10-20T21:29:52Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.56,"p_room":0.55,"age_days":28,"expected_fill_days":21,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/abb-rdc-customer-support-specialist-2","json_url":"https://alion.io/job/abb-rdc-customer-support-specialist-2.json","meta":{"generated_at":"2026-11-03T08:06:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11554,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44977},"rest":"https://alion.io/mcp/rest/get_company?id=44977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabb-rdc-customer-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabb-rdc-customer-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabb-rdc-customer-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abb-rdc-customer-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabb-rdc-customer-support-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2955948}},{"tool":"search_jobs","arguments":{"company":"abb.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2955948},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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