{"id":1931633,"url":"https://alion.io/job/abb-robotics-warranty-supervisor","title":"Robotics - Warranty Supervisor","company":{"id":44977,"name":"ABB","domain":"abb.com","url":"https://alion.io/company/abb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auburn Hills, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3735},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-05T22:07:33Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-18T07:20:48Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.\nThis role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment.\nThis Position reports to:\nDirector of Robot Parts & WarrantyIn this role, you will have the opportunity to lead warranty operations and the warranty team, ensuring timely and accurate claim processing while delivering a high level of customer service. Each day, you will collaborate with cross-functional teams to resolve warranty issues, manage escalations, monitor performance and costs, and identify opportunities for continuous improvement. You will also showcase your expertise by analyzing warranty trends, driving process improvements, supporting root cause analysis, and ensuring compliance with warranty policies and procedures. \nThe work model for the role is hybrid, onsite in Auburn Hills, MI supporting ABB Robotics Connect Care operations.\nYour role and responsibilities:\nSupervise and coordinate daily warranty operations, ensuring timely and accurate processing of warranty claims. Lead and support the warranty team, establishing priorities, monitoring workload, and developing team capabilities.\nReview and approve warranty claims in accordance with company policies, contractual terms, and warranty guidelines. Coordinate with customers, field service, technical support, sales, and operations to resolve warranty-related issues and escalations.\nAnalyze warranty costs, claim trends, and failure patterns to identify improvement opportunities and recurring issues. Monitor key warranty KPIs, including claim volume, processing time, backlog, warranty cost, and recovery performance.\nEnsure proper documentation and compliance with warranty procedures, internal controls, and audit requirements.\nSupport root cause analysis and corrective actions in collaboration with Quality, Engineering, Service, and other relevant functions. Drive continuous improvement initiatives to increase efficiency, reduce warranty costs, and improve customer experience.\nPrepare warranty reports and management updates, highlighting performance, risks, trends, and improvement actions. Support warranty recovery activities with suppliers and internal manufacturing units, when applicable. Act as an escalation point for complex warranty cases, supporting resolution of commercial and technical disputes.\nQualifications for the role:\nMinimum High school diploma and 4+ years of experience in warranty, customer service, service operations, spare parts, or a related field is required. Bachelor’s degree in Business Administration, Supply Chain, or a related field preferred, with 2 years of experience in warranty, customer service, service operations, spare parts, or a related field.\nPrior experience leading, supervising, or coordinating teams.\nStrong analytical and problem-solving skills, with the ability to analyze warranty claims, costs, parts management, inventory control, and operational performance.\nStrong communication and interpersonal skills, with the ability to work effectively with customers and cross-functional teams.\nAbility to manage multiple priorities, resolve escalations, problem solve, identify root cause, and work effectively in a fast-paced environment.\nExperience in Microsoft Office applications, particularly Excel.\nSAP experience is highly preferred.\nWe value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.","description_format":"text","description_chars":4171,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Industrial Automation","Industrial Robotics"],"lifecycle":[{"event":"open","at":"2026-10-05T22:07:33Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.5,"p_room":0.55,"age_days":11,"expected_fill_days":8,"reasons":["conf:1","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/abb-robotics-warranty-supervisor","json_url":"https://alion.io/job/abb-robotics-warranty-supervisor.json","meta":{"generated_at":"2026-10-18T10:00:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14830,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44977},"rest":"https://alion.io/mcp/rest/get_company?id=44977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabb-robotics-warranty-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabb-robotics-warranty-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabb-robotics-warranty-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abb-robotics-warranty-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabb-robotics-warranty-supervisor"}]}