{"id":3098135,"url":"https://alion.io/job/abb-sales-support-manager-customer-support","title":"Sales Support Manager - Customer Support","company":{"id":44977,"name":"ABB","domain":"abb.com","url":"https://alion.io/company/abb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":134,"ghost_share":0,"stale_share":0.888,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Xiamen, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-01-23T00:00:00Z","employer_posted_date":"2026-01-23","last_verified_at":"2026-10-23T13:10:52Z","board_verified":true,"closed_at":null,"days_open":273,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":273},"description":"At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.\nThis Position reports to:\nFinance ManagerYour role and responsibilities\nIn this role, you will have the opportunity to lead a team of specialists who provide technical and order related assistance/support to the internal and external customers of ABB. Each day, you will oversee the process, definition, implementation, and execution of customer support. You will also showcase your expertise by achieving targeted levels of service quality, operational efficiency, and customer satisfaction.\nThe work model for the role is: onsite\nThis role is contributing to the {Finance}in {Xiamen China}. Main stakeholders are {ELDS} .\nYou will be mainly accountable for:\nContract reviewReview company sales and purchasing contracts to identify the risks and revise the contract terms according to ABB policy and company requirement. \nCoordinate and get support from country legal, insurance and IP function, to ensure key contract terms are in line with ABB requirement.\nSupport sales to negotiate with the customer for the contract terms, if required.\nSales contract chop management, ensure all contracts to be stamped are in line with the approved T&Cs.\n\nRisk reviewFamiliar with EL Division guideline and company policy regarding risk review.\nInitiate and complete risk review according to group guideline.\nCoordinate and lead the risk review meeting if required.\nProvide risk review training to sales and other functions.\n\nLOA&POA reviewReview and revise LOA and POA to ensure all LOA and POA issued could meet company requirement.\n\nCredit review:Perform customer credit review. \n\nOthers: provide other commercial support if required. \nOur team dynamics \nYou will join a {dynamic, talented, high performing}team, where you will be able to thrive.\n Qualifications for the role\nBachelor degree or above, major in Finance, Law, International trade, Economic related.\nA good understanding of Contract Law / Terms and Conditions. A good understanding of project risk analysis, at least 3-4 years of contract review experiences in related area.\nGood communication skill. Be fluent in both written and spoken English\nGood at Microsoft Software: Excel, Power Point etc..\nWork in strong sense of responsibility and good work attitude\nBe good competence on handling job under pressure;\nStrong cross function coordination skills, good teamwork spirit, problem-solving skill.\nWe value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.","description_format":"text","description_chars":2850,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Industrial Automation","Industrial Robotics"],"lifecycle":[{"event":"open","at":"2026-10-22T16:46:23Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.116,"p_room":0.28,"age_days":273,"expected_fill_days":18,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/abb-sales-support-manager-customer-support","json_url":"https://alion.io/job/abb-sales-support-manager-customer-support.json","meta":{"generated_at":"2026-10-23T14:20:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21480,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44977},"rest":"https://alion.io/mcp/rest/get_company?id=44977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabb-sales-support-manager-customer-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabb-sales-support-manager-customer-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabb-sales-support-manager-customer-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abb-sales-support-manager-customer-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabb-sales-support-manager-customer-support"}]}