{"id":2054423,"url":"https://alion.io/job/abb-specialiste-en-support-technique","title":"Spécialiste en Support Technique","company":{"id":44977,"name":"ABB","domain":"abb.com","url":"https://alion.io/company/abb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quebec, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":65000,"period":"year","method":"role_country_seniority_unknown","sample_n":1426},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T23:04:12Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T19:32:07Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.\nLe spécialiste en support technique est responsable de fournir une assistance et un soutien technique par téléphone ou par courriel aux clients utilisant nos analyseurs. Il diagnostique les problèmes techniques, offre de la formation aux utilisateurs et contribue au maintien des équipements afin d’assurer un niveau élevé de satisfaction de la clientèle.\nPrincipales responsabilités\nDiagnostiquer et résoudre les problèmes techniques à distance.\nRépondre aux demandes techniques des clients et proposer des solutions adaptées à leurs besoins.\nEffectuer les tâches conformément aux normes, lignes directrices, processus de travail, politiques et procédures établis.\nSoutenir les activités du service à la clientèle pour les différentes gammes de produits (FTIR, ICOS, POWER et METAL).\nAssurer un haut niveau de satisfaction de la clientèle.\nContribuer à l’atteinte et au dépassement des objectifs de vente du département de service.\nFormer les clients sur l’utilisation et l’entretien des équipements.\nCollaborer avec les équipes internes (R&D, production et ventes) afin d’améliorer les produits et les services.\nLe spécialiste du service à la clientèle est basé au Québec (Canada). Toutefois, la nature du poste peut nécessiter des déplacements occasionnels chez les clients, aux États-Unis et à l’international, ainsi que dans différents bureaux d’ABB.\nProfil recherché\nDiplôme universitaire en génie physique, chimique, mécanique, électrique ou dans un domaine connexe, ou DEC accompagné de trois (3) années d’expérience pertinente.\nConnaissance de l’analyse par spectroscopie, un atout.\nExcellente maîtrise du français et de l’anglais, tant à l’oral qu’à l’écrit. Le français est requis, et l’anglais est nécessaire pour les communications avec des clients et partenaires à l’extérieur du Québec.\nExcellentes aptitudes en communication, forte orientation client et capacité à gérer plusieurs dossiers de façon autonome.\nBonnes habiletés relationnelles, esprit d’analyse, aptitude à résoudre des problèmes et professionnalisme.\nEmployment Equity & Inclusion Statement (Canada)\nABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:\nWomen\nIndigenous Peoples\nMembers of visible minorities\nPersons with disabilities\nABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.","description_format":"text","description_chars":2898,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Industrial Automation","Industrial Robotics"],"lifecycle":[{"event":"open","at":"2026-10-07T23:04:12Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.669,"p_room":0.9,"age_days":5,"expected_fill_days":8,"reasons":["conf:10","velocity","win:mid","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/abb-specialiste-en-support-technique","json_url":"https://alion.io/job/abb-specialiste-en-support-technique.json","meta":{"generated_at":"2026-10-13T09:32:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14464,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44977},"rest":"https://alion.io/mcp/rest/get_company?id=44977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabb-specialiste-en-support-technique"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabb-specialiste-en-support-technique"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabb-specialiste-en-support-technique"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abb-specialiste-en-support-technique\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabb-specialiste-en-support-technique"}]}