{"id":3186528,"url":"https://alion.io/job/abb-support-services-specialist","title":"Support Services Specialist","company":{"id":44977,"name":"ABB","domain":"abb.com","url":"https://alion.io/company/abb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":176,"ghost_share":0,"stale_share":0.676,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Istanbul, Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T14:26:14Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.\nThis position reports to:\nLocal Division Manager__\nYour role and responsibilities\nIn this role, you will have the opportunity to provide assistance and support to the sales organization by responding to customer inquiries and maintaining sales-related databases. You will play a key role in ensuring smooth sales operations and customer satisfaction.\nThe work model for the role is: {hybrid} \nYou will be mainly accountable for:\nTaking responsibility for preparing complete offers in collaboration with the sales team and working holistically with sales processes in international markets - all the way to project delivery and supporting customer discussions in coordination with the sales team to secure business opportunities.\nFull scope of day to day support services operations & Works independently. \nInternal & external coordination, Provides service(s) in various administrative areas (including IT, HR, Finance, and other administrative areas) to the relevant business(es) to meet current needs, identify performance gaps, and address emerging requirements,\nPerforms tasks with a focus on high quality to ensure customer satisfaction, Oversees the delivery of services by external providers in line with Service Level Agreements (SLAs) and reports any shortcomings and areas of improvement, \nProviding information to the risk review process in accordance with ABB policy and sometimes participating in the risk review assessment,\nDemonstrates ABB’s core values and organization safety and integrity standards and acts accordingly, Implements and ensures compliance with the ABB code of conduct, global and local standards, tools, policies, and processes in their assigned area,\nEnsures adherence to all relevant internal and statutory regulations and policies, Ensures integrity and compliance with ABB values and ethics in all activities, \nDemonstrates an understanding of Health, Safety, and Environment (HSE) terms, concept application, reporting, and risks,\nEnsures adherence to the collaboration objectives of the team to maximize results for ABB, Manages relationships with stakeholders in their own area of responsibility and ensures alignment.\nQualifications for the role\nBachelor's degree in a relevant field,\nMinimum of 2-5 years of professional experience,\nGood knowledge of English, Turkish language proficiency is required,\nAdvanced communication and presentation skills,\nAbility to effectively communicate and present to both customers and internal teams,\nStrong attention to detail, accuracy, and ability to manage multiple tasks,\nPreferable knowledge of MDG, Salesforce\nLogistics and Customs experience is a plus\nSAP knowledge is a plus & Proficiency in MS Office tools\nThe ability to work independently and take initiative, responsible approach.\nWilling to work with co-workers with different culture background.\nYou demonstrate strong communication, negotiation, and stakeholder management skills.\nBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.\nReady to make an impact?\nApply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.","description_format":"text","description_chars":3455,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Turkish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Industrial Automation","Industrial Robotics"],"lifecycle":[{"event":"open","at":"2026-10-24T00:01:10Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.618,"p_room":1,"age_days":4,"expected_fill_days":18,"reasons":["conf:15","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/abb-support-services-specialist","json_url":"https://alion.io/job/abb-support-services-specialist.json","meta":{"generated_at":"2026-10-25T10:13:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14708,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44977},"rest":"https://alion.io/mcp/rest/get_company?id=44977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabb-support-services-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabb-support-services-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabb-support-services-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abb-support-services-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabb-support-services-specialist"}]}