{"id":1580446,"url":"https://alion.io/job/abb-technical-support-engineer-mfd","title":"Technical Support Engineer (m/f/d)","company":{"id":44977,"name":"ABB","domain":"abb.com","url":"https://alion.io/company/abb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minden, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":129000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":419},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T12:48:30Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-03T00:21:45Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.\nThis position reports to:\nPrincipal Project Engineer__\nThe work model for the role is: hybrid / #LI-Hybrid\nKey responsibilities\nIn this role, you will have the opportunity to provide technical support to internal and external customers, ensuring timely and cost-effective solutions in line with established guidelines. Each day, you will contribute to customer satisfaction by delivering high-quality support that meets customer expectations. You will also leverage your technical expertise to strengthen customer relationships and drive customer retention through an exceptional customer experience.\nYou will be mainly accountable for:\nUnderstand and communicate the required sense of urgency and level of customer care within your area of responsibility.\nIdentify, diagnose, and troubleshoot technical issues through customer communication, log analysis, and remote diagnostics.\nIdentify additional customer needs and service opportunities, and communicate them to the account team and relevant ABB teams.\nBuild and maintain technical expertise across ABB’s DCS product portfolio.\nContribute to competence development within local and global support teams.\nParticipate in remote on-call services, providing technical support and incident response outside standard working hours.\nQualifications for the role\n5+ years of experience in process automation.\nStrong knowledge of ABB automation products, including AC800M, Freelance, AC500, and Symphony Plus Melody. Knowledge of ABB DCS products such as ABB Ability™ System 800xA and Symphony™ Plus Operations is an advantage.\nHigh level of self-motivation, curiosity, and willingness to learn and adopt new technologies.\nStrong sense of ownership, combined with a problem-solving and solution-oriented mindset and effective communication skills.\nBachelor’s degree in Electrical Engineering, Computer Science, Software Engineering, or a related field.\nExcellent communication skills in German (negotiation level) and English (fluent).\nWillingness to travel up to 5%.\nBenefits\nCanteen\nEmployee Assistance Program\nFlexible Workpractices\nEmployee Share Acquisition Plan\nPlease note: in the case of equal suitability, people with severe disabilities and their equals are given preference.\nABB AG\n+49 (0) 621 381 3500\nBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.\nReady to make an impact?\nApply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.","description_format":"text","description_chars":2790,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T12:48:30Z"}],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.833,"p_room":1,"age_days":0,"expected_fill_days":3,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/abb-technical-support-engineer-mfd","json_url":"https://alion.io/job/abb-technical-support-engineer-mfd.json","meta":{"generated_at":"2026-10-03T01:44:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1744,"day_limit":5000,"remaining_today":3256,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}