{"id":1733113,"url":"https://alion.io/job/abb-technical-support-field-service-engineer","title":"Technical Support & Field Service Engineer","company":{"id":44977,"name":"ABB","domain":"abb.com","url":"https://alion.io/company/abb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Moorebank, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":109000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3124},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-11T00:46:18Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.\nThis position reports to:\nLocal Division Manager- Drive Products and High Power__\nYour role and responsibilities\nIn this role, you will have the opportunity to provide technical assistance and field service support for renewable energy installations, ensuring timely and cost-effective solutions that drive customer satisfaction. Each day, you will execute service work and technical support activities according to customer expectations and ABB quality standards, troubleshooting equipment and ensuring optimal performance of renewable energy systems. You will also showcase your expertise by identifying business opportunities for ABB, coaching junior technicians, and delivering superior customer experiences across solar, wind, and battery energy storage installations.\nThe work model for the role is: onsite \nThis role is contributing to the Renewables Division (check with hiring manager whether this is a business line or a division) in Australia. Main stakeholders are customers in the renewable energy sector (wind, solar, BESS), internal engineering teams, sales and account managers, project teams, and the Division's Renewable Power business line.\nYou will be mainly accountable for:\nExecuting field service work and technical support for renewable energy installations in accordance with ABB standards, quality requirements, and safety guidelines\nTroubleshooting equipment and process failures, implementing proactive corrective actions, and documenting all service activities using relevant support tools\nEnsuring customer retention by delivering superior service experiences, effectively communicating timelines and expectations, and identifying opportunities to improve customer operations\nCollaborating with account teams to identify new service business opportunities and preparing comprehensive customer reports and documentation.\nOur team dynamics\nYou will join a innovative, and high-performing team, where you will be able to thrive.\nQualifications for the role\nDegree in Electrical Engineering, Mechanical Engineering, or Mechatronics in Engineering or related technical field.\nValid NSW Electrical License.\nYou are highly skilled in technical troubleshooting, diagnostic tools, and field service methodologies and the renewable energy market\nAbility to demonstrate your experience in electrical, mechanical, or control systems. \nMinimum of 5 years of experience in field service engineering, technical support, or similar roles is mandatory.\nWorking as a Field Service Engineer or Technical Support Engineer with power electronics, inverters, control systems, or renewable energy technologies.\nPossess an enhanced knowledge of SCADA systems, PLC programming, and diagnostic software platforms.\nYou are passionate about customer service excellence and problem-solving in challenging field environments. \nYou hold current Driver's License\nWhat's in it for you?\nJoin a global leader in renewable energy technology and contribute to Australia's clean energy transition while developing your technical expertise and career in a supportive, growth-focused environment.\n Benefits\nWe also offer our employees the following benefits:\nEmployee Assistance Program (EAP) - Professional, confidential advice service for personal or work-related issues through Workplace Options\nReward and Recognition Program - Earn reward points from managers for going above and beyond, redeemable for gift cards and branded items. \nCorporate discounts - Access specially negotiated rates on car rentals (AVIS, Hertz), hotel chains (Hilton, ACCOR, Marriott, IHG), dining, entertainment, and technology (Lenovo up to 60% off).\nEmployee Referral Program - Earn $2,500 for referring successful candidates who complete their probation period.\nPlum Superannuation - Company superannuation fund (Retail Fund of the Year) with enhanced benefits, plus novated lease options through SG Fleet and Fleet Partners.\nMore about us\nABB's Renewables Division is at the forefront of Australia's energy transition, delivering complete solutions for wind, solar, battery energy storage systems (BESS), and hydrogen applications. Through our Renewable Power business line, we combine portfolio development, technology innovation, and end-to-end service capabilities to accelerate growth in renewable energy markets . In Australia, ABB has established a strong track record supporting major solar farms, grid integration projects, and utility-scale renewable installations from \"Sun to Socket\". Our technology enables the integration of clean energy into power grids while maintaining stability and reliability, contributing to Australia's sustainable future. With comprehensive offerings spanning electrification, automation, and motion technologies, ABB brings together cross-divisional expertise to deliver value-adding solutions that help our customers overcome complex technical challenges in the rapidly growing renewable energy sector\nBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.\nReady to make an impact?\nApply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.","description_format":"text","description_chars":5448,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Industrial Automation","Industrial Robotics"],"lifecycle":[{"event":"open","at":"2026-10-03T00:21:45Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.415,"p_room":0.35,"age_days":16,"expected_fill_days":4,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/abb-technical-support-field-service-engineer","json_url":"https://alion.io/job/abb-technical-support-field-service-engineer.json","meta":{"generated_at":"2026-10-11T03:03:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":353,"day_limit":5000,"remaining_today":4647,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44977},"rest":"https://alion.io/mcp/rest/get_company?id=44977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabb-technical-support-field-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabb-technical-support-field-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabb-technical-support-field-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abb-technical-support-field-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabb-technical-support-field-service-engineer"}]}