{"id":3337754,"url":"https://alion.io/job/abb-technical-support-specialist-6","title":"Technical Support Specialist","company":{"id":44977,"name":"ABB","domain":"abb.com","url":"https://alion.io/company/abb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":208,"ghost_share":0,"stale_share":0.582,"repost_share":0.005,"time_to_fill_p50_days":21,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China","Beijing, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":31000,"period":"year","method":"role_country_seniority_unknown","sample_n":45},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T14:23:41Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-01T02:03:36Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.\nThis position reports to:\nComOps Post Sales Support Manager__\nYour role and responsibilities (Mandatory)\nResponsible for liaising with overseas factories to resolve product quality issues raised by customers. \nTracks the full lifecycle of issue resolution and drives cross-departmental collaboration for timely closure. \nParticipates in establishing escalation matrices and sets up dashboards to monitor progress and timeliness. \nThe work model for the role is: onsite\nThis role is contributing to the ELSP/Commercial Operataion/After sales servicein China. Main stakeholders are Sales, Quality, Factory, After-sales, Global Quality Team, Product Managers, Logistics, Import &\nExport Team.\nYou will be mainly accountable for:\nEnd-to-end handling of import product quality issues from the customer side: receiving, logging, submitting, and following up to drive case closure. \nCoordinate with after-sales, sales, product, and factory teams to complete issue analysis; drive resolution through meetings when necessary.\nParticipate in process optimization and establishment of escalation matrices.\nEscalate complex, high-risk cases to relevant departments and colleagues in a timely manner per the escalation matrix.\nDocument archiving and management to ensure complete and traceable records of cases, processes, and project materials.\nMonitor issue handling progress and timeliness through dashboards and other tools. \nOur team dynamics (Optional)\nYou will join a {insert adjectives - e.g. dynamic, talented, high performing}team, where you will be able to thrive.\n Qualifications for the role (Mandatory)\nBachelor's degree or above in Electrical Engineering, Automation, or related fields.\nKnowledge of low-voltage electrical products; familiarity with ABB electrical products preferred.\nProficient in office software; AI literacy and tool application capability required.\nStrong learning ability, communication skills, and ability to work under pressure.\nStrong logical thinking; skilled at mapping business processes and creating flowcharts.\nFluent written and spoken English for direct communication with overseas factories.\nBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.\nReady to make an impact?\nApply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.","description_format":"text","description_chars":2658,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Industrial Automation","Industrial Robotics"],"lifecycle":[{"event":"open","at":"2026-10-27T14:23:41Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.619,"p_room":1,"age_days":3,"expected_fill_days":21,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/abb-technical-support-specialist-6","json_url":"https://alion.io/job/abb-technical-support-specialist-6.json","meta":{"generated_at":"2026-11-01T02:17:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3380,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44977},"rest":"https://alion.io/mcp/rest/get_company?id=44977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabb-technical-support-specialist-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabb-technical-support-specialist-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabb-technical-support-specialist-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abb-technical-support-specialist-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabb-technical-support-specialist-6"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3337754}},{"tool":"search_jobs","arguments":{"company":"abb.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3337754},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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