{"id":2959893,"url":"https://alion.io/job/abbott-client-success-manager","title":"Client Success Manager","company":{"id":2710,"name":"Abbott","domain":"abbott.com","url":"https://alion.io/company/abbott","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":378,"ghost_share":0.003,"stale_share":0.643,"repost_share":0.026,"time_to_fill_p50_days":14,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Overland Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":61300,"max":122700,"currency":"USD","period":"year","gross":null,"usd_annual":122700},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-20T22:38:01Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T13:17:30Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:\nWorking at Abbott\nAt Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:\nCareer development with an international company where you can grow the career you dream of.\nEmployees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.\nAn excellent retirement savings plan with a high employer contribution.\nTuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.\nA company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.\nA company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.\nThe Opportunity\nWe have an opportunity for the role of Client Success Manager within our Toxicology division based out of Kansas and this is an onsite role.\nAbbott Diagnostics helps healthcare providers make better treatment decisions through rapid, accurate diagnostic testing technologies that improve patient care and support healthier lives.\nAs the Client Success Manager, you’ll build and expand relationships with key national accounts while driving client retention, product adoption, and business growth. You’ll serve as a trusted advisor to customers by providing strategic support, training, and data-driven insights.\nWhat You’ll Work On\nManage relationships with strategic national accounts to drive customer satisfaction, retention, and revenue growth.\nServe as the primary point of contact for client issues, coordinating solutions across operations, sales, finance, and support teams.\nAnalyze account performance and utilization data to identify trends, opportunities, and recommendations for improvement.\nDeliver customer training programs that support successful adoption and ongoing use of eScreen products and services.\nPartner with the sales team to expand existing business and increase utilization across assigned accounts.\nReview account activity and business performance, providing customers with meaningful insights and recommendations.\nSupport resolution of billing and payment-related inquiries in partnership with internal stakeholders.\nMaintain accurate account documentation and activity tracking within CRM and reporting systems.\nTravel to customer locations as needed to strengthen relationships and support business objectives.\nRequired Qualifications\nBachelor’s degree or an equivalent combination of education and experience.\n3+ years of experience in account management, customer success, client services, or customer relationship management.\nExperience managing customer relationships across phone, email, virtual, and in-person channels.\nExperience analyzing business or customer data and presenting findings to stakeholders.\nAbility to travel up to 30%.\nAbility to support occasional early morning or evening business needs.\nPreferred Qualifications\nExperience in occupational health, toxicology, drug testing, healthcare diagnostics, or a related industry.\nExperience managing large national or strategic customer accounts.\nKnowledge of Abbott eScreen products and software applications.\nExperience using CRM platforms and Microsoft Office applications, including Excel.\nExperience delivering customer training and onboarding programs.\nExperience managing customer escalations and partnering across multiple business functions to resolve issues.\nLearn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/\nFollow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.\nConnect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.\nThe base pay for this position is\n$61,300.00 - $122,700.00In specific locations, the pay range may vary from the range posted.\nJOB FAMILY:\nSales ForceDIVISION:\nTOX ARDx ToxicologyLOCATION:\nUnited States > Overland Park : 6300 Sprint ParkwayADDITIONAL LOCATIONS:\nWORK SHIFT:\nStandardTRAVEL:\nYes, 15 % of the TimeMEDICAL SURVEILLANCE:\nNoSIGNIFICANT WORK ACTIVITIES:\nKeyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf","description_format":"text","description_chars":5231,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Cardiovascular Devices","Diabetes Devices","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-10-20T22:38:01Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.628,"p_room":1,"age_days":4,"expected_fill_days":14,"reasons":["conf:16","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":122700,"is_top_pay":true},"html_url":"https://alion.io/job/abbott-client-success-manager","json_url":"https://alion.io/job/abbott-client-success-manager.json","meta":{"generated_at":"2026-10-25T16:48:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24240,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2710},"rest":"https://alion.io/mcp/rest/get_company?id=2710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbott-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbott-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbott-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbott-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbott-client-success-manager"}]}