{"id":3091780,"url":"https://alion.io/job/abbott-consumer-relations-quality-coordinator-columbus-oh","title":"Consumer Relations Quality Coordinator - Columbus, OH","company":{"id":2710,"name":"Abbott","domain":"abbott.com","url":"https://alion.io/company/abbott","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":294,"ghost_share":0.003,"stale_share":0.762,"repost_share":0.017,"time_to_fill_p50_days":29,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55300,"max":110700,"currency":"USD","period":"year","gross":null,"usd_annual":110700},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-02T15:55:30Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:\nAbout Abbott\nOur nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow to keeping adult bodies strong and active. Millions of people around the world count on our leading brands - including Similac®, PediaSure®, Pedialyte®, Ensure®, and Glucerna® - to help them get the nutrients they need to live their healthiest lives.\nWorking at Abbott\nAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:\nCareer development with an international company where you can grow the career you dream of.\nEmployees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.\nAn excellent retirement savings plan with high employer contribution\nTuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.\nA company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.\nA company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.\nThe Opportunity\nThe Consumer Relations Quality Coordinator serves as the Voice of the Consumer for Abbott Nutrition, delivering exceptional consumer experiences, resolving product complaints, ensuring regulatory compliance, and protecting brand reputation through effective risk management and cross-functional collaboration.\nreports as needed to keep up with the evolving needs of the business. Complete ad hoc requests as needed by the Sales Team.\nProvide internal and external sales management with the tools and real-time analytical capabilities to support sales strategies, execution and measurements. Capitalize on process synergies and automation by partnering with internal departments and developing standardized, efficient and repeatable processes.\nWhat You’ll Work On\nDeliver a high-quality consumer experience by applying expertise in Abbott Nutrition products, nutrition fundamentals, manufacturing processes, and marketing programs while gathering and documenting accurate information through effective communication across multiple contact channels.\nManage product complaints from consumers, customers, healthcare professionals, and FSF representatives by documenting, investigating, escalating, and coordinating resolutions in compliance with quality and regulatory requirements.\nPartner with Quality Assurance, Medical Safety & Surveillance, and other cross-functional teams to communicate investigation outcomes, identify trends, support consumer resolutions, mitigate risk, and drive continuous improvement initiatives.\nPromote brand loyalty and consumer satisfaction while adhering to company guidelines and ethical standards.\nApply sound judgment while ensuring compliance with FDA regulations, PCI requirements, company policies, SOPs, and best practices to balance consumer needs, business risks, and Abbott Nutrition's reputation.\nUtilize consumer engagement and quality systems, including Five9, TrackWise, Salesforce, chat, and social media platforms, to manage interactions, investigate complaints, analyze trends, and support reporting activities.\nProvide support in handling metabolic emergencies, product actions, recalls, media events, and other crisis situations, including participation in a rotating 24/7/365 on-call schedule.\nRequired Qualifications\nBachelor's degree in Human Sciences, Nutrition, Business, Liberal Arts, or a related discipline.\nExcellent written, verbal, and presentation skills with the ability to communicate effectively across a variety of audiences.\nCustomer service and contact center experience preferred.\nUnderstanding of Abbott Nutrition products, programs, and customer base.\nDemonstrated problem-solving, critical-thinking, and decision-making skills with the ability to balance consumer satisfaction, business needs, and brand protection.\nAbility to effectively manage multiple priorities in a fast-paced environment.\nAbility to perform successfully during crisis situations and periods of heightened business risk.\nTechnical aptitude to work across multiple systems and technologies simultaneously.\nProven ability to balance speed, accuracy, attention to detail, and service quality.\nAccountability & Impact\nServe as a key influencer of consumer and customer loyalty by ensuring accurate complaint resolution, documentation, and collaboration with Quality Assurance, Medical Safety & Surveillance, and Corporate Risk Management to support regulatory compliance and risk mitigation.\nProvide support during evenings, weekends, holidays, and crisis situations as needed, recognizing that inaccurate information or improper complaint handling may result in regulatory, legal, reputational, or consumer safety risk.\nApply Now\nLearn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com\nFollow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.\nConnect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal\nThe base pay for this position is\n$55,300.00 - $110,700.00In specific locations, the pay range may vary from the range posted.\nJOB FAMILY:\nCustomer ServiceDIVISION:\nANPD Nutrition ProductsLOCATION:\nUnited States > Columbus : 2900 Easton Square PlaceADDITIONAL LOCATIONS:\nWORK SHIFT:\nStandardTRAVEL:\nNoMEDICAL SURVEILLANCE:\nNot ApplicableSIGNIFICANT WORK ACTIVITIES:\nContinuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf","description_format":"text","description_chars":6641,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Cardiovascular Devices","Diabetes Devices","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-10-22T15:06:15Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.543,"p_room":0.75,"age_days":21,"expected_fill_days":29,"reasons":["conf:0","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":110700,"is_top_pay":true},"html_url":"https://alion.io/job/abbott-consumer-relations-quality-coordinator-columbus-oh","json_url":"https://alion.io/job/abbott-consumer-relations-quality-coordinator-columbus-oh.json","meta":{"generated_at":"2026-11-02T17:47:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24738,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2710},"rest":"https://alion.io/mcp/rest/get_company?id=2710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbott-consumer-relations-quality-coordinator-columbus-oh"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbott-consumer-relations-quality-coordinator-columbus-oh"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbott-consumer-relations-quality-coordinator-columbus-oh"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbott-consumer-relations-quality-coordinator-columbus-oh\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbott-consumer-relations-quality-coordinator-columbus-oh"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3091780}},{"tool":"search_jobs","arguments":{"company":"abbott.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3091780},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}