{"id":3449571,"url":"https://alion.io/job/abbott-customer-experience-manager","title":"Customer Experience Manager","company":{"id":2710,"name":"Abbott","domain":"abbott.com","url":"https://alion.io/company/abbott","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":440,"ghost_share":0.002,"stale_share":0.693,"repost_share":0.023,"time_to_fill_p50_days":14,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"X (Twitter)","optional":true}],"status":"live","first_seen_at":"2026-10-29T10:27:37Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T04:50:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"JOB DESCRIPTION:\nAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.\nOur diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.\nWorking at Abbott\nAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:\nCareer development with an international company where you can grow the career you dream of.\nA company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.\nA company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.\nThe Opportunity\nAs the Customer Experience Manager, you will determine the execution strategy for the Customer Experience Organization across districts and territories, driving revenue growth, customer success, value expansion initiatives, and operational excellence.\nWhat You’ll Do\nAssume full revenue responsibility for total country plan revenue across the base business and Value Expansion business.\nCollaborate with Ambassadors to develop comprehensive territory business development plans focused on value expansion and sales strategies.\nNurture and mentor Ambassadors, guiding them to become high-functioning individuals and preparing them for greater responsibilities within the organization.\nConduct regular coaching and training sessions to enhance skills and foster professional growth.\nMonitor and report Key Performance Indicators (KPIs) related to account management, value expansion, and renewal of business with existing accounts, providing insights for continuous improvement.\nRegularly assess team and individual Ambassador performance.\nEnsure full utilization of sales tools, including MyDash, PowerBI, TUFP and other platforms.\nManage and deliver first-line service support and escalations through to resolution.\nPartner closely with cross-functional teams including Acquisition, Logistics, Service Team, and Regional Marketing to ensure seamless execution of strategies and initiatives.\nMaintain a high Net Promoter Score (NPS).\nEnsure strong relationships are developed with key stakeholders, including Laboratory Directors/Managers, IT Managers, Medical Directors, and other decision-makers.\nProvide accurate weekly supply forecasts to support product availability and order fulfillment.\nManage all aspects of distributor business, including quarterly business reviews, bi-weekly operational follow-ups, and oversight to ensure business continuity and growth.\nRequirements\nUniversity degree or preferably an advanced degree in Medical Technology, Life Sciences, Business, or a related field.\nWillingness to travel and work long hours.\nPreferably with sales experience in the diagnostics or healthcare industry.\nStrong sales presence and ability to influence stakeholders.\nExcellent communication and presentation skills.\nWilling to be assigned anywhere in the Philippines.\nKey Competencies\nAdaptability\nTeamwork\nInitiative\nIntegrity\nInnovation\nCommunication\nCustomer Focus\nPersuasiveness / Sales Ability\nPlanning and Organizing\nTechnical / Professional Knowledge and Skills\nFlexibility\nMotivation\nTolerance for Stress\nInnovativeness\nImpact and Executive Presence\nLocation\nThis position is based in the Philippines.\nFollow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.\nConnect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.\nThe base pay for this position is\nN/AIn specific locations, the pay range may vary from the range posted.\nJOB FAMILY:\nSupport ServicesDIVISION:\nCRLB Core LabLOCATION:\nPhilippines > Taguig City : Venice Corporate CenterADDITIONAL LOCATIONS:\nWORK SHIFT:\nStandardTRAVEL:\nYes, 50 % of the TimeMEDICAL SURVEILLANCE:\nNot ApplicableSIGNIFICANT WORK ACTIVITIES:\nContinuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)","description_format":"text","description_chars":4560,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Cardiovascular Devices","Diabetes Devices","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-10-29T10:27:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-30T05:12:59Z"},"pay":null,"html_url":"https://alion.io/job/abbott-customer-experience-manager","json_url":"https://alion.io/job/abbott-customer-experience-manager.json","meta":{"generated_at":"2026-10-30T05:12:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7293,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2710},"rest":"https://alion.io/mcp/rest/get_company?id=2710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbott-customer-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbott-customer-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbott-customer-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbott-customer-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbott-customer-experience-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3449571}},{"tool":"search_jobs","arguments":{"company":"abbott.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3449571},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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