{"id":3992921,"url":"https://alion.io/job/abbott-customer-service-associate-i","title":"Customer Service Associate I","company":{"id":2710,"name":"Abbott","domain":"abbott.com","url":"https://alion.io/company/abbott","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":312,"ghost_share":0.003,"stale_share":0.766,"repost_share":0.016,"time_to_fill_p50_days":29,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alajuela, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"X (Twitter)","optional":true}],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T06:31:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"JOB DESCRIPTION:\nAbout Abbott\nAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.\nWorking at Abbott\nAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:\nCareer development with an international company where you can grow the career you dream of .\nA company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.\nA company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.\nThe Opportunity\nThis position works out of our Alajuela location in the CRM division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats\nAs the Customer Service Associate I, you’ll have the chance to provides order management and customer support under close supervision, working directly with sales representatives, hospitals, clinics, and physicians. Process orders and requests received via phone, fax, Electronic Data Interchange (EDI), and email. Deliver accurate and timely support including handling special circumstances.\nSupport continuous improvement initiatives across departmental processes such as order and invoice management, returns, backorders, credit requests, and new product launches. Maintain effective communication with customers and field personnel through professional verbal and written channels. May be assigned to contribute to departmental projects as needed.\nWhat You’ll Do\nAnswer calls and process purchase orders received through various channels from sales representatives, hospitals, and clinics. Coordinate the distribution of medical devices and communicate order status, expected release dates, and requirements to fulfill orders.\nResolve order-related issues and communicate inventory status by addressing discrepancies, credit holds, training needs, and product availability, with guidance from the team lead or supervisor. Notify sales representatives and customers of inventory shortages and back-ordered items.\nPerform consignment inventory setup, conduct audits, and resolve discrepancies in collaboration with external customers.\nMay generate inventory and consignment reports for field teams or management.\nConduct proactive follow-up with sales representatives and customers to collect implant details, purchase order numbers, pricing, and device tracking information to maintain accurate inventory records and ensure timely billing.\nManage returns, credits, and billing corrections by securing necessary approvals, tracking resolution processes, and working with customers to expedite outcomes. Ensure accurate billing and commission payments.\nMaintain clear, professional communication with all stakeholders. Provide regular updates to supervisors on open cases and escalations to support prioritization and resolution.\nHandle customer complaints by escalating issues when necessary, responding under supervision, and resolving problems to prevent recurrence with team guidance.\nSupport company initiatives and ensure compliance with regulatory requirements (FDA, QMS, EMS), company policies, and standard operating procedures. Maintain cooperative communication across all levels of employees, customers, contractors, and vendors.\nShift: Monday to Friday: 8:00am - 5:00pm. During daylight saving: Monday to Friday: 9:00am - 6:00pm\nRequired Qualifications\nHigh School diploma.\n1 year experience in a Customer Service or Logistics Role\nExperience with Microsoft Office including Excel and Word.\nMultitasks, prioritizes, and meets deadlines in timely manner.\nStrong organizational and follow-up skills, as well as attention to detail.\nExcellent written and verbal business communication skills.\nFully Bilingual.\nPreferred Qualifications\nSAP Knowledge.\nExperience in the biotech, bio-instruments or medical devices industries\nApply Now\nFollow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.\nConnect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.\n\nThe base pay for this position is\nN/A/hourIn specific locations, the pay range may vary from the range posted.\nJOB FAMILY:\nCustomer ServiceDIVISION:\nCRM Cardiac Rhythm ManagementLOCATION:\nCosta Rica > Alajuela : Parque Industrial, Zona Franca Coyol S.A Edificio #44B, Call0, Avendia 2ADDITIONAL LOCATIONS:\nWORK SHIFT:\nCr A Day Shift (Costa Rica)TRAVEL:\nNoMEDICAL SURVEILLANCE:\nNot ApplicableSIGNIFICANT WORK ACTIVITIES:\nKeyboard use (greater or equal to 50% of the workday)","description_format":"text","description_chars":5038,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Cardiovascular Devices","Diabetes Devices","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-11-10T00:12:22Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/abbott-customer-service-associate-i","json_url":"https://alion.io/job/abbott-customer-service-associate-i.json","meta":{"generated_at":"2026-11-10T12:34:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29113,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2710},"rest":"https://alion.io/mcp/rest/get_company?id=2710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbott-customer-service-associate-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbott-customer-service-associate-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbott-customer-service-associate-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbott-customer-service-associate-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbott-customer-service-associate-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3992921}},{"tool":"search_jobs","arguments":{"company":"abbott.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3992921},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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