{"id":2861657,"url":"https://alion.io/job/abbott-data-analyst-ops-cs-dtc","title":"Data Analyst - Ops, CS, DTC","company":{"id":2710,"name":"Abbott","domain":"abbott.com","url":"https://alion.io/company/abbott","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":375,"ghost_share":0.003,"stale_share":0.648,"repost_share":0.027,"time_to_fill_p50_days":14,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alameda, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-23T16:23:24Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:\nWorking at Abbott\nAt Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:\nCareer development with an international company where you can grow the career you dream of.\nEmployees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.\nAn excellent retirement savings plan with a high employer contribution\nTuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.\nA company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.\nA company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.\nThe Opportunity\nLingo, Abbott's consumer wearable division, brings continuous glucose monitoring (CGM) technology to everyday consumers, combining biosensor data, real-time analytics, and personalized insights to help people live fuller, healthier lives. The Lingo team embodies a start-up culture and mindset with the backing of Abbott, a company with a rich history of healthcare innovation.\nWe're looking for a Data Analyst to serve as a critical analytical partner across customer service, operations, and direct-to-consumer (DTC) channels. This role sits at the center of data, insights, and decision-making, providing visibility into customer behavior, operational performance, and ecommerce trends to help drive better business outcomes.\nReporting to the Director, DTC, Operations, Customer Service & PMO, this individual will own the development and maintenance of key reporting, dashboards, and performance metrics that enable teams to identify opportunities, solve problems, and improve the customer experience.\nYou will work cross-functionally with Customer Service, Operations, Ecommerce, Marketing, Supply Chain, and external partners to transform data into actionable insights. The ideal candidate is highly analytical, comfortable working across multiple datasets and systems, and passionate about building scalable reporting solutions that improve visibility and decision making.\nIf you're motivated by turning complex data into meaningful business insights and enjoy influencing outcomes through analytics, this role provides significant ownership and impact.\nThis is an onsite opportunity in Alameda, CA.\nWhat You’ll Work On\nOwn customer service analytics and reporting, delivering insights into performance, customer behavior, and operational effectiveness.\nAnalyze key customer service metrics including contact volume, case resolution, escalations, response times, customer satisfaction, and root causes of customer issues.\nPartner with Customer Service leadership to identify process improvement opportunities and enhance the customer experience.\nDevelop and maintain dashboards, scorecards, and reporting packages that provide actionable business insights and support decision-making.\nMonitor and report on operational performance metrics, including OTIF, order fulfillment, inventory health, backorders, and shipping performance.\nIdentify trends, risks, and opportunities impacting customer experience, inventory position, and operational efficiency.\nCollaborate cross-functionally with Customer Service, Operations, Supply Chain, Ecommerce, Marketing, and fulfillment teams to improve reporting visibility and data integrity.\nBuild automated, scalable reporting solutions and establish consistent metric definitions and reporting standards.\nSupport website and DTC analytics by analyzing traffic, customer journeys, conversion rates, engagement, funnel performance, and retention trends.\nProvide ad hoc analysis and data-driven recommendations to support growth initiatives, business reviews, and strategic projects.\nInvestigate data issues, reporting discrepancies, and business questions to ensure data accuracy and confidence.\nChampion data governance, business intelligence, and a data-driven culture by making insights accessible and actionable across the organization.\nRequired Qualifications\nBachelor's degree required; Business Analytics, Statistics, Supply Chain, Economics, Information Systems, or related field preferred.\n5+ years of experience in business analytics, operations analytics, customer service analytics, ecommerce analytics, or related fields.\nExperience building dashboards, scorecards, and executive-level reporting.\nStrong experience analyzing operational, customer, and commercial performance data.\nExperience partnering with cross-functional teams to translate business needs into reporting and analytical solutions.\nExperience managing large datasets and working with multiple data sources.\nTableau experience required.\nPreferred Qualifications\nExperience supporting DTC or Ecommerce business models.\nExperience analyzing customer service performance metrics and consumer behavior.\nExperience with inventory management, fulfillment, or supply chain reporting.\nExperience developing executive dashboards and KPI frameworks.\nExperience supporting customer experience improvement initiatives through analytics.\nExperience working with data visualization and business intelligence platforms.\nExperience in healthcare, medical device, wellness, or consumer products industries.\nExperience working in fast-paced, high-growth environments.\nThe base pay for this position is\n$90,000.00 - $180,000.00In specific locations, the pay range may vary from the range posted.\nJOB FAMILY:\nSales Support & AdministrationDIVISION:\nLNGO LingoLOCATION:\nUnited States > Alameda : 2901 Harbor Bay ParkwayADDITIONAL LOCATIONS:\nWORK SHIFT:\nStandardTRAVEL:\nNoMEDICAL SURVEILLANCE:\nNoSIGNIFICANT WORK ACTIVITIES:\nContinuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf","description_format":"text","description_chars":6643,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Cardiovascular Devices","Diabetes Devices","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-10-19T16:28:43Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.509,"p_room":0.55,"age_days":18,"expected_fill_days":14,"reasons":["conf:0","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":true},"html_url":"https://alion.io/job/abbott-data-analyst-ops-cs-dtc","json_url":"https://alion.io/job/abbott-data-analyst-ops-cs-dtc.json","meta":{"generated_at":"2026-10-23T17:59:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27345,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2710},"rest":"https://alion.io/mcp/rest/get_company?id=2710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbott-data-analyst-ops-cs-dtc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbott-data-analyst-ops-cs-dtc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbott-data-analyst-ops-cs-dtc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbott-data-analyst-ops-cs-dtc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbott-data-analyst-ops-cs-dtc"}]}