{"id":3802885,"url":"https://alion.io/job/abbott-field-service-engineer-bloemfontein","title":"Field Service Engineer - Bloemfontein","company":{"id":2710,"name":"Abbott","domain":"abbott.com","url":"https://alion.io/company/abbott","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":295,"ghost_share":0.003,"stale_share":0.749,"repost_share":0.017,"time_to_fill_p50_days":29,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T12:15:57Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T12:02:53Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"JOB DESCRIPTION:\nDO WORK THAT MATTERS.\nAt Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 150 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.\nAbbott’s Molecular Division focus on molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level, Abbott Molecular has over 1000 employees dedicated to manufacturing and marketing more than 450 products worldwide in more than 130 countries. We are committed to advancing molecular testing solutions that guide life’s most profound decisions.\nProvide Abbot Molecular clients with a best-in-class customer experience. Responsible for on-site systems and instrument installations, maintenance and for solving hardware and software issues.\nActively collaborate with other Service and Commercial colleagues to enhance our overall customer service and support business growth.\nRESPONSIBILITIES:\nInstallation and implementation of new systems in current and new customers sites.\nPerforming preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation)\nTroubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.\nProviding on-site customer support for software and hardware upgrade training.\nClose cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth.\nActively participating in Abbott Molecular conference calls, service summits, expert meetings and workshops.\nProviding primary service and support to the defined territory.\nProviding back-up service support outside of assigned territory as needed.\nMaintaining and managing own tools and accessories needed to perform repairs and preventative maintenance. Including timely validations of tools according to defined procedures.\nMaintaining and managing own Spare Parts Field Service inventory kits according to defined procedures.\nReporting to Service Management, including spare part usage report.\nRepresent Abbott in a professional manner.\nInform Service Management about prep happened in use of Abbott products.\nEnsure meeting service financial goals including revenue and margin\nResponsible for increasing service revenue\nDevelop and implement value creation strategies including comprehensive service sales in territory\nEducation:\n A tertiary qualification in Electrical Engineering, Biomedical Engineering or related\nExperience:\nA minimum of 3 years’ experience is required\nPreferably experience within the medical or diagnostics industry, having worked in the field as well.\nProfound knowledge of managing budgets as well as service relevant processes, e.g. spare parts, material flow logistics and complaint handling\nExcellent communication skills to build and maintain positive relationships with internal and external customers.\nAbility to effectively solve customers’ technical problems by phone, email, webinar and in person at a client site. \nOutstanding customer care skills. A strong desire to work with customers to understand their needs and recommend Abbott solutions that accomplish their scientific goals.\nFluency in English language is a requirement, including the ability to write reports, technical documents and analytical problem descriptions.\nOther language skills will be a distinct advantage.\nBased in Bloemfontein, or willing to relocate at own cost.\nThe base pay for this position is\nN/AIn specific locations, the pay range may vary from the range posted.\nJOB FAMILY:\nField ServicesDIVISION:\nAMD MolecularLOCATION:\nSouth Africa : RemoteADDITIONAL LOCATIONS:\nWORK SHIFT:\nStandardTRAVEL:\nYes, 75 % of the TimeMEDICAL SURVEILLANCE:\nNoSIGNIFICANT WORK ACTIVITIES:\nNot Applicable","description_format":"text","description_chars":4017,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Prescription Drugs","Cardiovascular Devices","Diabetes Devices","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-11-05T12:15:57Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":29,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/abbott-field-service-engineer-bloemfontein","json_url":"https://alion.io/job/abbott-field-service-engineer-bloemfontein.json","meta":{"generated_at":"2026-11-09T13:09:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17039,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2710},"rest":"https://alion.io/mcp/rest/get_company?id=2710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbott-field-service-engineer-bloemfontein"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbott-field-service-engineer-bloemfontein"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbott-field-service-engineer-bloemfontein"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbott-field-service-engineer-bloemfontein\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbott-field-service-engineer-bloemfontein"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3802885}},{"tool":"search_jobs","arguments":{"company":"abbott.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3802885},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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