{"id":3431106,"url":"https://alion.io/job/abbott-field-service-technician","title":"Field Service Technician","company":{"id":2710,"name":"Abbott","domain":"abbott.com","url":"https://alion.io/company/abbott","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":295,"ghost_share":0.003,"stale_share":0.749,"repost_share":0.017,"time_to_fill_p50_days":29,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Asheville, United States","Knoxville, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":44,"currency":"USD","period":"hour","gross":null,"usd_annual":88000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-09T06:24:08Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:\nAbbott Vascular provides innovative, minimally invasive and cost-effective products for treatment of vascular disease. Our extensive portfolio includes drug-eluting stents, bare metal stents, guide wires, balloon dilatation catheters, imaging catheters and software, vessel closure devices and peripheral stents.\nPreferred Locations:\nSouth Carolina; North Carolina; Tennessee; Kentucky\nThe Field Service Technician is the primary account contact covering capital service and technical support. The position provides on-going proactive capital product support for assigned territory/accounts. The customer experience aspect of this role focuses on increasing customer loyalty and securing retention at assigned accounts.\nWHAT YOU’LL DO\nProvides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and disposable issues.\nPerforms proactive service support activities to maintain system performance. Applies standard troubleshooting tools or concepts to identify the real issue and its root cause.\nDetermines level of urgency of service support requests, develops recommendations and implement solutions that reflect customer and Abbott business need.\nRecord accurate and timely documentation of customer complaints and the action taken to resolve the concern.\nPlan and prioritize customer visits and activities to do in each account.\nCoordinate order; delivery and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly\nSupport the sales team with monitoring and implementation of Service Contract Sales at assigned accounts.\nPartner with Sales Executives to develop account-specific strategy and execution throughout commercial cycle and participate in customer business reviews.\nUnderstand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities.\nDevelop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities.\nPrepare, schedule, and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair hardware/software and increase knowledge of component replacement.\nEDUCATION AND EXPERIENCE YOU’LL BRING\nAssociates Degree or an equivalent combination of education and work experience\n2+ years relevant experience with instrumentation utilized in a Cath Lab.\n2+ years experience interfacing with customers.\nExperience with capital equipment-engineering (preferred).\nExperience with Imaging/OCT (preferred).\nExperience with hospital/medical specific equipment and X-Ray equipment (preferred).\nWHAT WE OFFER\nAt Abbott, you can have a good job that can grow into a great career. We offer:\nTraining and career development, with onboarding programs for new employees and tuition assistance \nFinancial security through competitive compensation, incentives and retirement plans \nHealth care and well-being programs including medical, dental, vision, wellness and occupational health programs \nPaid time off\n 401(k) retirement savings with a generous company match \nThe stability of a company with a record of strong financial performance and history of being actively involved in local communities \nThe base pay for this position is\n$22.45 - $44.85/hourIn specific locations, the pay range may vary from the range posted.\nJOB FAMILY:\nField ServicesDIVISION:\nAVD VascularLOCATION:\nUnited States of America : RemoteADDITIONAL LOCATIONS:\nUnited States > Liberty : 253 Financial Blvd.WORK SHIFT:\nStandardTRAVEL:\nYes, 50 % of the TimeMEDICAL SURVEILLANCE:\nNot ApplicableSIGNIFICANT WORK ACTIVITIES:\nContinuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf","description_format":"text","description_chars":4639,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Cardiovascular Devices","Diabetes Devices","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-10-29T00:32:02Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.611,"p_room":0.9,"age_days":12,"expected_fill_days":29,"reasons":["conf:2","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":88000,"is_top_pay":true},"html_url":"https://alion.io/job/abbott-field-service-technician","json_url":"https://alion.io/job/abbott-field-service-technician.json","meta":{"generated_at":"2026-11-09T09:40:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9499,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2710},"rest":"https://alion.io/mcp/rest/get_company?id=2710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbott-field-service-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbott-field-service-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbott-field-service-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbott-field-service-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbott-field-service-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3431106}},{"tool":"search_jobs","arguments":{"company":"abbott.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3431106},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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