{"id":3029833,"url":"https://alion.io/job/abbott-instrumentationautomation-service-engineer-i","title":"Instrumentation/Automation Service Engineer I","company":{"id":2710,"name":"Abbott","domain":"abbott.com","url":"https://alion.io/company/abbott","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":379,"ghost_share":0.003,"stale_share":0.641,"repost_share":0.026,"time_to_fill_p50_days":14,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Madison, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":44,"currency":"USD","period":"hour","gross":null,"usd_annual":88000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GMP","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-21T20:08:42Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T13:17:30Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:\nAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.\n\nPosition Overview:\nThe Automation Service Engineer I role is responsible for the installation, calibration, maintenance, and repair of both simple and complex laboratory automation equipment. The Automation Service Engineer I plays a crucial role in fostering positive interactions, providing technical support, and ensuring that customer needs are met in a timely and professional manner. The Engineer I will spend significant time (up to 65%) performing routine and complex tasks related to the calibration, maintenance, and repair of automation equipment. This encompasses automation across a range of laboratory settings, including clinical, research and development (R&D), manufacturing, and quality control laboratories. The automation used in these environments may include liquid handling robots, as well as custom and off-the-shelf automation such as 6-axis robots, work cells, and other specialized devices. Responsibilities also include operating within several regulated environments (e.g., clinical labs under CAP/CLIA and NYSDOH, production and manufacturing labs under cGMP, FDA, and ISO).\nThe Engineer I partners with the Engineer IIs on the team to escalate concerns, present areas of team growth/development and report back on the day-to-day operations of the service team. This role requires strong communication skills to lead by example, ensuring customer satisfaction and smooth laboratory operations. Collaboration with team members is essential to address technical issues, maintain integrity, and deliver high-quality work. Effective communication facilitates problem resolution, clarifies technical details, and fosters positive client relationships. The Engineer I will also work closely with other Engineers and laboratory teams to provide feedback on automation performance, resolve system issues, and drive continuous improvements in automation reliability and operational efficiency.\nSchedule Shift - Tuesday - Friday 8:00 pm - 6:30 am.\nEssential Duties include, but are not limited to, the following:\n\nInstallation & Qualifications: Install and commission advanced automation systems, ensuring qualifications are completed per service policies and procedures.\nTroubleshooting & Repair: Leads structured root cause investigations for automation failures and implements corrective actions.\nPreventative Maintenance & Calibration: Perform routine preventive maintenance and calibrations in accordance with service policies.\n Documentation & Compliance: Complete accurate service records, ensure documentation meets Good Documentation Practices (GDP), and comply with safety and regulatory requirements (e.g., OSHA, FDA, ISO, CLIA) and support the company’s Quality Management System (QMS). Review Level I service records when appropriate.\nKnowledge & Training: Continuously develop expertise in servicing complex automation equipment. Provides hands-on mentorship to Level 1 technicians on troubleshooting and best practices. Understand assembly drawings in support of duties.\nTeamwork & Communication: Collaborate with cross-functional teams and service engineers to ensure effective troubleshooting and maintenance. Supports R&D, Manufacturing, and Lab Operations during automation changes and minor upgrades. Communicate clearly with colleagues, management, and external vendors.\nFlexibility & Adaptability: Work independently or as part of a team, including cross-functional, adapting to new information or unexpected situations.\nQuality: Operate under pressure, managing multiple tasks and/or deadlines while maintaining quality and attention to detail.\nTroubleshoot and support moderate automation issues, collaborating with senior engineers for more complex problems.\nAssist in identifying recurring service issues and suggest basic corrective actions.\n Perform system startups, calibrations, and qualification tasks (IQ/OQ/PQ) following established protocols.\nConduct engineering design, platform eligibility testing, systems integration, or performance testing.\nProvide technical support and informal guidance to technicians to support daily operations.\nContribute to small service projects, such as system upgrades and preventive maintenance improvements, under the direction of senior staff.\nMaintain service documentation, including reports, procedures, and troubleshooting guides, ensuring updates reflect current practices.\nPartner with operations and quality teams to prioritize service tasks that help maintain system availability.\nUphold company mission and values through accountability, innovation, integrity, quality, and teamwork.\nSupport and comply with the company’s Quality Management System policies and procedures.\nMaintain regular and reliable attendance.\nAbility to act with an inclusion mindset and model these behaviors for the organization.\nAbility to work designated schedule.\nAbility to work nights and/or weekends, as needed.\nAbility to work overtime, as needed.\nAbility to work on-call, as assigned.\nAbility to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 70% of a typical working day.\nAbility to work on a computer and phone simultaneously.\nAbility to use a telephone through a headset.\nAbility to work seated for approximately 25-40% of a typical working day. Ability to work standing for approximately 60-75% of a typical working day.\nAbility to lift up to 40 pounds.\nAbility to comply with any applicable personal protective equipment requirements.\nMay be exposed to hazardous materials, tissue specimens, and automation with moving parts, lasers, heating and freezing elements, and high-speed centrifugation.\nAbility and means to travel 10-20% between local locations.\nAbility to travel 10-20% of working time away from work location. May include overnight/weekend travel.\n\nMinimum Qualifications\n\nBachelor’s degree in Engineering or related field; or, in lieu of Bachelor's degree, Associates degree in Engineering, Technology, Electronics, or similar field with 2 years of experience.\n3+ years of relevant experience.\nExperience interpreting mechanical parts and assembly drawings.\nExperience with electrical circuits and diagrams, including the use of electrical measurement tools such as multi-meters and analyzers.\nAbility and desire to operate under pressure, managing multiple tasks and/or deadlines while maintaining quality and attention to detail.\nExercises independent judgment within generally defined practices and procedures in selecting methods and techniques of obtaining solutions.\nDemonstrated ability to approach engineering problems methodically.\nProficient in using computer software, including Microsoft Office (Word, Excel, PowerPoint, Outlook), and mobile devices/tablets.\nProven attention to detail with a track record of documenting service activities accurately and in a timely manner.\nExperience working independently and as part of a team.\nStrong communication skills, with experience in both verbal and written communication.\nDemonstrated mechanical and troubleshooting aptitude, with hands-on experience performing on-site calibrations and preventative maintenance of automation equipment.\nExperience working in ambiguous situations, adapting to new information, and responding effectively to unexpected circumstances.\nDemonstrated ability to perform the essential duties of the position with or without accommodation.\nAuthorization to work in the United States without sponsorship.\n\nPreferred Qualifications\n\n 3+ years of experience with Quality Systems, documentation requirements, and regulatory compliance (e.g., OSHA, FDA, CLIA, ISO, CAP).\n 2+ years of experience operating automation equipment (e.g., liquid handling robots) and performing hands-on technical troubleshooting.\nExperience in loading and/or updating software applications related to automation equipment.\nDemonstrated mechanical aptitude relevant to maintenance and repair of complex automation equipment such as liquid handling robots.\nDemonstrated understanding of electrical circuits and diagrams, including the use of common electrical measurement tools such as multi-meters and oscilloscopes.\nMechanical and troubleshooting aptitude, including experience with mechanical part and assembly drawings.\n Experience working in a Current Good Manufacturing Practice (cGMP) environment.\nExperience with database management, preferably in developing continuous database management procedures/process improvements.\nExperience with validation processes and automation qualification.\nDemonstrated ability to plan workload, allocate tasks, and scale operations to align with business priorities.\nWorking knowledge of clinical laboratory service operations and activities.\nWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.\nThe base pay for this position is $22.45 - $44.85 per hour. In specific locations, the pay range may vary from the range posted.\nThe base pay for this position is\n$22.45 - $44.85/hourIn specific locations, the pay range may vary from the range posted.\nJOB FAMILY:\nEngineeringDIVISION:\nONCO Cancer DiagnosticsLOCATION:\nUnited States > Madison : 1 Exact LaneADDITIONAL LOCATIONS:\nWORK SHIFT:\nStandardTRAVEL:\nYes, 5 % of the TimeMEDICAL SURVEILLANCE:\nNoSIGNIFICANT WORK ACTIVITIES:\nContinuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis, Work requiring repeated bending, stooping, squatting or kneelingAbbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf","description_format":"text","description_chars":10907,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Cardiovascular Devices","Diabetes Devices","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-10-21T20:08:42Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.616,"p_room":1,"age_days":2,"expected_fill_days":14,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":88000,"is_top_pay":true},"html_url":"https://alion.io/job/abbott-instrumentationautomation-service-engineer-i","json_url":"https://alion.io/job/abbott-instrumentationautomation-service-engineer-i.json","meta":{"generated_at":"2026-10-24T20:38:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30084,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2710},"rest":"https://alion.io/mcp/rest/get_company?id=2710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbott-instrumentationautomation-service-engineer-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbott-instrumentationautomation-service-engineer-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbott-instrumentationautomation-service-engineer-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbott-instrumentationautomation-service-engineer-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbott-instrumentationautomation-service-engineer-i"}]}