{"id":1660936,"url":"https://alion.io/job/abbott-laboratories-customer-service-representative-3","title":"Customer Service Representative","company":{"id":2710,"name":"Abbott","domain":"abbott.com","url":"https://alion.io/company/abbott","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":135,"ghost_share":0.007,"stale_share":0.2,"repost_share":0.052,"time_to_fill_p50_days":15,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":95000,"period":"year","method":"role_country_seniority_unknown","sample_n":45},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T03:41:12Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-14T23:33:29Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"JOB DESCRIPTION:\nAbout Abbott\nAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our Rapid Diagnostics division is about providing innovative ways to screen, diagnose and monitor a vast range of health conditions with greater speed, accuracy and efficiency. Abbott's rapid diagnostic tests allow healthcare professionals and their patients to get same-day results. For healthcare workers, this means they can diagnose and advise their patients in a single office visit. For patients, quicker results means earlier treatment, less anxiety, less time and money spent on repeat doctor visits and a faster return to good health.\nThe Role\nWe are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team based in Macquarie Park, Sydney. Reporting to the Customer Service Manager, you will play a critical role in ensuring a seamless customer experience by managing orders, responding to enquiries, coordinating with internal teams, and maintaining accurate customer information.\nThis is an excellent opportunity for an individual who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer service.\nKey responsibilities\nProcess customer orders accurately and efficiently through SAP for both domestic and international customers.\nMaintain the accuracy and integrity of customer, order, and transaction data.\nProvide proactive communication to customers regarding order status, stock availability, backorders, delays, and product issues.\nRespond promptly to customer enquiries, quotations, returns, complaints, and other service requests.\nManage inbound customer calls through the Five9 phone system.\nEscalate complex issues to relevant internal stakeholders and monitor progress through to resolution.\nProcess customer credits and debits.\nLiaise with third-party logistics providers, warehouses, couriers, and freight forwarders to support order fulfilment.\nManage customer EDI portals and maintain standing orders as required.\nSupport Commercial and Supply Chain teams by providing information relating to customer orders, inventory levels, and delivery timelines.\nAssist with inventory control and planning activities as required.\nIdentify opportunities to improve customer service processes and operational efficiency.\nEnsure compliance with all SOPs, work instructions, policies, and departmental KPIs.\nBuild and maintain strong relationships with customers and internal stakeholders.\nProvide exceptional service and support to both internal and external customers.\nWhat we’re looking for\nExperience in customer service, order management, or customer-facing administrative roles.\nPrevious experience processing customer orders within an ERP system, preferably SAP.\nProven ability to manage multiple priorities and deadlines in a fast-paced environment.\nStrong written and verbal communication skills.\nHigh attention to detail and accuracy.\nA proactive and solutions-focused mindset.\nThis is an opportunity to be part of a collaborative and purpose-driven organisation where customer service excellence is valued and recognised. You will work alongside experienced professionals in a supportive environment that encourages continuous learning, professional development, and process improvement.\nWe also provide some fantastic benefits for our employees such as:\nDiscounted Healthcare\nAccess to Fitness Passport\nDiscounted Shares program\nLearning and development opportunities\nOnsite parking and a barista\nThe base pay for this position is\nN/AIn specific locations, the pay range may vary from the range posted.\nJOB FAMILY:\nCustomer ServiceDIVISION:\nID Infectious DiseaseLOCATION:\nAustralia > Macquarie Park : 299 Lane Cove RoadADDITIONAL LOCATIONS:\nWORK SHIFT:\nStandardTRAVEL:\nNot specifiedMEDICAL SURVEILLANCE:\nNot ApplicableSIGNIFICANT WORK ACTIVITIES:\nContinuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)","description_format":"text","description_chars":4092,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Prescription Drugs","Cardiovascular Devices","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-10-02T03:41:12Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.583,"p_room":0.75,"age_days":13,"expected_fill_days":15,"reasons":["conf:6","velocity","win:late","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/abbott-laboratories-customer-service-representative-3","json_url":"https://alion.io/job/abbott-laboratories-customer-service-representative-3.json","meta":{"generated_at":"2026-10-15T08:59:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13713,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2710},"rest":"https://alion.io/mcp/rest/get_company?id=2710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbott-laboratories-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbott-laboratories-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbott-laboratories-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbott-laboratories-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbott-laboratories-customer-service-representative-3"}]}