{"id":1661036,"url":"https://alion.io/job/abbott-laboratories-customer-success-manager","title":"Customer Success Manager","company":{"id":2710,"name":"Abbott","domain":"abbott.com","url":"https://alion.io/company/abbott","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":379,"ghost_share":0.003,"stale_share":0.641,"repost_share":0.026,"time_to_fill_p50_days":14,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Madison, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":61300,"max":122700,"currency":"USD","period":"year","gross":null,"usd_annual":122700},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-24T13:17:30Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:\nWorking at Abbott \nAt Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:\nCareer development with an international company where you can grow the career you dream of. \nAn excellent retirement savings plan with a high employer contribution. \nA company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. \nA company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. \nThe Opportunity \nThe Customer Success Manager (CSM) provides account management services and support to targeted customers, builds collaborative long-term relationships, and provides project leadership, cross-functional process coordination, and targeted data stewardship.\nAs the Customer Success Manager, you’ll have the chance to optimize the customer experience for strategic accounts, lead cross-functional improvement initiatives, and use account data and customer feedback to strengthen engagement, retention, and growth.\nThis position is onsite in Madison, Wisconsin.\nWhat You’ll Work On\nFor the Screening Business Unit, serve as a dedicated point of contact for health system inquiries and escalations, including identification and prioritization of workflow issues and improvements. \nDrive customer engagement, retention, and growth in coordination with the sales community and targeted business objectives. \nConvene, coordinate, and facilitate cross-functional teams to develop, refine, and implement solutions for strategic programs and process-improvement initiatives. \nDevelop and implement ordering protocols and product-adoption programs with customers to support institution-based objectives, including patient care standards. \nPartner with internal teams to implement customer-experience enhancement solutions, including EMR integration. \nAnalyze account data and metrics to monitor the health of targeted accounts and respond to changing clinical and operational issues and challenges. \nCollect, categorize, and prioritize feedback from internal and external customers. \nMaintain current knowledge of integrated delivery networks (IDNs), disease states, competition, and outside influences that impact the business and help identify emerging opportunities. \nStep outside functional boundaries as needed to understand and influence variables that impact the customer experience. \nProvide world-class service and uphold company mission and values through accountability, innovation, integrity, quality, teamwork, and an inclusion mindset. \nInfluence, guide, and support peers in achieving individual goals while communicating clinical data and sales and marketing messages effectively. \nSupport and comply with the company’s Quality Management System policies and procedures, and maintain regular and reliable attendance. \nRequired Qualifications\nBachelor’s Degree in Life Sciences, Business Administration, Marketing or field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience in lieu of Bachelor’s Degree. \n4+ years of experience in customer service in a medical, healthcare or biotech field. \n2+ years of experience with customer relationship management systems. \nDemonstrated ability to present ideas/data to internal and external customers in a way that produces understanding and impact. \nProficient with Microsoft Excel; ability to manipulate and summarize data, create pivot tables, and various charts. \nProficient with Microsoft PowerPoint; ability to create concise, clear presentations. \nDemonstrated ability to work in a fast-paced, high-energy environment. \nDemonstrated ability to perform the Essential Duties of the position with or without accommodation. \nAuthorization to work in the United States without sponsorship. \nPreferred Qualifications\n2+ years of experience in a project management role in a medical, healthcare, or technology field where organization and planning skills are essential. \n5+ years of customer service experience in a medical, healthcare, or biotech field. \nExperience in hospital and health system operations and data needs. \nExperience in process documentation and improvement initiatives. \nApply Now\nLearn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/\nFollow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.\nConnect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.\nThe base pay for this position is\n$61,300.00 - $122,700.00In specific locations, the pay range may vary from the range posted.\nJOB FAMILY:\nCustomer ServiceDIVISION:\nONCO Cancer DiagnosticsLOCATION:\nUnited States > Madison : 1 Exact LaneADDITIONAL LOCATIONS:\nWORK SHIFT:\nStandardTRAVEL:\nNoMEDICAL SURVEILLANCE:\nNoSIGNIFICANT WORK ACTIVITIES:\nContinuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf","description_format":"text","description_chars":6070,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Health Care","Prescription Drugs","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-10-02T03:41:10Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.515,"p_room":0.45,"age_days":23,"expected_fill_days":14,"reasons":["conf:0","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":122700,"is_top_pay":false},"html_url":"https://alion.io/job/abbott-laboratories-customer-success-manager","json_url":"https://alion.io/job/abbott-laboratories-customer-success-manager.json","meta":{"generated_at":"2026-10-24T13:46:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19802,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2710},"rest":"https://alion.io/mcp/rest/get_company?id=2710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbott-laboratories-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbott-laboratories-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbott-laboratories-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbott-laboratories-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbott-laboratories-customer-success-manager"}]}