{"id":463948,"url":"https://alion.io/job/abbott-laboratories-quality-manager","title":"Quality Manager","company":{"id":2710,"name":"Abbott","domain":"abbott.com","url":"https://alion.io/company/abbott","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":285,"ghost_share":0.004,"stale_share":0.765,"repost_share":0.014,"time_to_fill_p50_days":28,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2629},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"HIPAA","optional":false},{"name":"Mandiant capa","optional":false}],"status":"closed","first_seen_at":"2026-08-14T00:00:00Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-29T15:45:11Z","board_verified":false,"closed_at":"2026-10-29T15:45:11Z","days_open":76,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":76},"description":"JOB DESCRIPTION:\nObjective: Hire a Quality Manager to elevate benefit verification, collections, cash posting, claims inspection, payments, data management and patient enrollment. The candidate will lead In-Process Quality, CAPAs, Complaints, and cross-functional improvements to improve operations. Must have strong healthcare experience (medical device preferred), including working with patients, customers, and payers.\nRole Summary\nThe Quality Manager - Revenue Cycle lead In-Process Quality, Analytics, CAPAs, Complaints, and cross-functional improvements to improve operations. This position is responsible for establishing and maintaining quality assurance programs, policies, processes, procedures and controls ensuring that performance and quality of processes conform to established standards and agency regulation.\nThis role will govern quality standards, conduct root cause analyses on systematic issues, including process errors, build feedback loops with Operations, Customer Service, Supply Chain, Compliance, and IT, and drive corrective and preventive actions (CAPA) to improve operations. The ideal candidate brings above-average knowledge of the healthcare industry, preferably experienced in working with medical device programs, and the ability to translate data into actionable strategies for stakeholders.\nKey Responsibilities\nQuality & Governance\nCo-lead the Quality Management framework for Operations (In-Process Quality. Document Control, CAPA, Complaints and Training).\n\nDefine, document, and maintain SOPs, quality checklists, audit plans, and control points across operations.\n\nEstablish and monitor quality gates for internal processes.\n\nEnsure compliance of services to quality and industry standards.\n\nOperations & Analytics\nLead root cause analysis (RCA) for defects (e.g., data entry errors, eligibility mis-verification, claim denials, mis-posted cash, benefit misinterpretation), and drive CAPA.\n\nBuild dashboards and perform deep-dive analyses (trends analysis, Pareto, control charts) to surface drivers of defects and prioritize process changes.\n\nPartner with team leads to implement first-time-right data capture in verification and enrollment; standardize scripts and process workflows.\n\nOversee in-process quality to improve operation processes and reduce rework.\n\nCoordinate with Payments/Cash Posting to reconcile remits and ensure accurate posting and timely handling\n\nCross-Functional Leadership\nWork closely with Operations, Compliance, Finance, Document Control, Complaints, CAPA, Patient Support/Enrollment, IT/BEx, and Training to address findings and implement scalable process improvements.\n\nProvide strategy and guidance for workflows, escalation paths, and documentation standards.\n\nRun quality reviews with stakeholders; present insights and prioritize a quarterly improvement roadmap.\n\nDesign and implement long-term solutions to improve service quality and customer experience.\n\nDocument Control and Training\nManage document change control for policies, procedures, work instructions, job aids and patient letters.\n\nLead document reviews, resolve cross functional discrepancies, and support new products/projects affecting Quality Systems.\n\nDevelop and deliver targeted training on operations, compliance and quality system best practices.\n\nCoach supervisors and QA analysts on consistent scoring, calibration, and feedback delivery.\n\nCAPA and Complaints\nAccountable for leadership and oversight of the CAPA system, and associated deliverables.\n\nProvide guidance, insight and training to the team and the wider business around CAPA process, quality standards, and regulatory requirements.\n\nLead and/or contribute to continuous improvement initiatives and projects.\n\nRepresent CAPA QA in cross functional meetings (site and division).\n\nMaintain and update Standard Operating Procedures (SOPs) for Complaint Management, deliver training on changes, and liaise with the Global Complaints Team.\n\nMonitor and report complaint trends and improvement outcomes to leadership.\n\nRisk & Compliance\nMonitor adherence to HIPAA and payer-specific compliance standards; coordinate internal audits.\n\nMaintain documentation to support internal/external audits and CAPA tracking.\n\nProvide subject matter expertise during audits and inspections.\n\nRequired Qualifications\n5-8+ years of experience in Healthcare Operations with at least 3 years focused on quality/QA, process excellence, or analytics.\n\nUSRN/PHRN with 3-5 years clinical experience\n\n(Preferable) Experience in medical device processes.\n\n(Preferable) Strong knowledge of revenue cycle management.\n\nDemonstrated capability in root cause analysis and CAPA with measurable outcomes.\n\nExcellent stakeholder management, written and verbal communication, and the ability to build trust with frontline teams and leadership.\n\nThe base pay for this position is\nN/AIn specific locations, the pay range may vary from the range posted.\nJOB FAMILY:\nCustomer ServiceDIVISION:\nHF Heart FailureLOCATION:\nPhilippines > Taguig City : Five/Neo BuildingADDITIONAL LOCATIONS:\nWORK SHIFT:\nStandardTRAVEL:\nNot specifiedMEDICAL SURVEILLANCE:\nNot ApplicableSIGNIFICANT WORK ACTIVITIES:\nContinuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)","description_format":"text","description_chars":5252,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Cardiovascular Devices","Diabetes Devices","Neurotech & Neuromodulation"],"lifecycle":[{"event":"open","at":"2026-09-06T11:48:16Z"},{"event":"close","at":"2026-10-29T15:45:11Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/abbott-laboratories-quality-manager","json_url":"https://alion.io/job/abbott-laboratories-quality-manager.json","meta":{"generated_at":"2026-10-30T23:25:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14692,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2710},"rest":"https://alion.io/mcp/rest/get_company?id=2710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fabbott-laboratories-quality-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fabbott-laboratories-quality-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fabbott-laboratories-quality-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/abbott-laboratories-quality-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fabbott-laboratories-quality-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":463948}},{"tool":"search_jobs","arguments":{"company":"abbott.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":463948},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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